RemoteCall
Remote support software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$40.84 per user per month
Free Trial
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What is RemoteCall
RemoteCall is a remote support software product used by IT support and customer service teams to view or control a user’s device for troubleshooting and assistance. It typically supports attended remote sessions initiated by an end user and can be used for help desk workflows, customer support, and field service escalation. The product is positioned around lightweight session initiation and support operations rather than full remote access for unmanaged endpoints.
Attended remote support focus
RemoteCall is designed around on-demand, attended support sessions where an agent connects to a customer device to diagnose and resolve issues. This aligns well with help desk and customer support use cases that require user consent and session-based access. For organizations that do not need persistent remote access, this model can reduce operational complexity. It also fits environments where support interactions are initiated from a ticket or customer contact.
Cross-device support scenarios
Remote support tools in this segment commonly cover Windows and macOS endpoints and may extend to mobile devices for guided support. RemoteCall is used for customer-facing troubleshooting where device diversity is common. This can help standardize support processes across different endpoint types. It is particularly relevant for consumer services and distributed workforces where endpoints are not always centrally managed.
Operational tooling for support teams
RemoteCall is typically deployed as part of a support operation, where session logging, agent workflows, and administrative controls matter. Products in this category often provide role-based access and basic reporting to support governance. These capabilities help supervisors manage agent activity and support quality. They also support audit needs compared with ad-hoc screen sharing tools.
Limited public technical detail
Compared with some widely adopted remote support platforms, RemoteCall has less readily available public documentation and third-party validation in English-language sources. This can make it harder to evaluate security controls, compliance posture, and deployment options before procurement. Buyers may need to rely more on vendor-led demos and direct documentation. That increases evaluation effort for regulated or security-sensitive environments.
Ecosystem and integrations uncertainty
Remote support deployments often depend on integrations with ITSM, CRM, identity providers, and endpoint management tools. Public information on RemoteCall’s integration catalog and API depth is not as visible as for some larger platforms in the space. If integrations are limited, teams may need custom work to connect sessions to tickets and customer records. This can affect time-to-value and reporting consistency.
Scalability and global support unknowns
Large enterprises often require global data residency options, regional cloud hosting, and 24/7 multilingual support coverage. RemoteCall’s enterprise-grade operational characteristics (such as global PoPs, SLAs, and regional compliance support) are not clearly verifiable from public sources alone. Organizations with strict uptime and locality requirements may need contractual confirmation. This can lengthen procurement and security review cycles.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| RemoteCall Visual Support | $40.84 per user/month (billed annually) / $49.00 per user/month (billed monthly) | Standalone on‑site video support (real‑time video via mobile camera), browser access (no install), QR/barcode scan, one‑click SMS connection, number of sessions per ID: 5. |
| RemoteCall Visual Pack | $62.42 per user/month (billed annually) / $74.90 per user/month (billed monthly) | PC + Visual features: session recording, file transfer up to 1,000MB, sound/program sharing, browser access, session history. |
| RemoteCall Base Pack | $49.92 per user/month (billed annually) / $59.90 per user/month (billed monthly) | Core PC support: browser access (no install), file transfer up to 1,000MB, session & access history, session recording. |
| RemoteCall Mobile Pack | $66.59 per user/month (billed annually) / $79.90 per user/month (billed monthly) | PC + Mobile support: mobile screen control & sharing, mobile‑to‑mobile support, all Base Pack features. |
| RemoteCall Total Pack | $86.60 per user/month (billed annually) / $129.90 per user/month (billed monthly) | All PC, Mobile, Visual features plus dedicated agent and 1‑on‑1 technical support; file transfer 1,000MB; number of sessions per ID: 5. |
Notes: Prices and feature summaries taken from the vendor's official SaaS pricing page. Annual prices are shown as a monthly equivalent (billed annually) and monthly prices are month‑to‑month. For multi‑account purchases or on‑premises/server installations the site directs to contact sales.
Seller details
RSUPPORT Co., Ltd.
Seoul, South Korea
2001
Public
https://www.rsupport.com/
https://www.linkedin.com/company/rsupport/
