pcvisit
Remote support software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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€199 per year
Free TrialFree version
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Medium
Large
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What is pcvisit
pcvisit is a remote support software product used to provide ad-hoc or scheduled assistance to end users by connecting to their devices over the internet. It is typically used by IT support teams, service desks, and field service organizations that need to troubleshoot, configure, or guide users remotely. The product focuses on lightweight session initiation for customers and technician-side tools for managing support sessions, with options that vary by edition (e.g., attended support and remote access).
Designed for ad-hoc support
pcvisit supports attended remote support workflows where a technician connects to a customer device for troubleshooting and guidance. This aligns well with help desk and service scenarios that require quick session start without complex deployment. In practice, this can reduce friction compared with tools that require pre-installed agents for every endpoint. It is suited to organizations that prioritize on-demand support sessions.
Cross-device remote assistance
The product is positioned to support remote assistance across common endpoint types used in support contexts, such as PCs and mobile devices, depending on the plan and configuration. This helps teams handle mixed environments where end users may not be on a single operating system. It also supports use cases where technicians need to view screens and guide users rather than only controlling desktops. This breadth is important in remote support categories where device diversity is common.
Operational tooling for technicians
pcvisit provides technician-oriented capabilities typical of remote support platforms, such as session handling and tools to conduct troubleshooting during a live connection. These features help standardize how support staff initiate, run, and close sessions. For teams that handle multiple concurrent requests, structured session workflows can improve consistency. This is comparable to the baseline expectations in the remote support software space.
Limited public technical transparency
Publicly available documentation and detailed technical specifications are less centralized than some larger remote support vendors. This can make it harder for buyers to validate security controls, deployment models, and administrative capabilities before a trial. Procurement teams may need to rely more on vendor-provided materials and direct evaluation. This increases evaluation effort for regulated environments.
Ecosystem and integrations vary
Compared with platforms that emphasize broad third-party integrations, pcvisit’s integration ecosystem may be narrower or more regionally focused depending on the edition. Organizations that require deep integrations with ITSM, CRM, identity providers, or RMM tooling may need additional configuration or custom work. This can affect rollout speed and reporting consistency. Fit should be validated against the organization’s existing support stack.
Feature depth depends on edition
Remote support products often segment capabilities across packages (e.g., unattended access, advanced admin controls, auditing, or mobile features), and pcvisit is no exception. Buyers may find that required capabilities are not included in the entry tier. This can complicate cost forecasting when scaling from a small team to an enterprise deployment. A structured requirements-to-edition mapping is important during selection.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| FREE | €0 | 5 remote sessions per month; 1 unattended computer; all updates included; security package; cross-platform compatibility; free for commercial use; after 14 days access to PROFI features is limited to FREE limits |
| PROFI | €199 per year (plus VAT) for 1 named user | Unlimited remote sessions; unlimited unattended (remote) hosts; unlimited parallel remote sessions; Updates included; Remote2Office; Wake on LAN; Team & role management; Reports and billing; Automatic session logs; Customizable design; Tool integration; Free online training; Personal email & telephone support; 14-day money-back guarantee; includes unlimited installations; annual subscription, cancellable 1 month before period end; Optional additional named users €139 per year; Optional add-ons: Leistungserfassung €69 per year, Ferndiagnose €99 per year, 1-Click RDP €29 per year; (All information from pcvisit official pricing and product pages) |
