Infraon Infinity
Enterprise monitoring software
Network monitoring software
Server monitoring software
Enterprise IT management software
Incident management software
IT asset management software
IT service management tools
SaaS operations management software
Software asset management (SAM) tools
Monitoring software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Infraon Infinity
Infraon Infinity is an IT service management (ITSM) platform that combines service desk workflows with IT asset management and monitoring capabilities. It supports incident, problem, change, and request management, along with CMDB/asset tracking and discovery-oriented inventory use cases. The product targets IT operations teams that want a single system to manage tickets, assets, and operational visibility rather than deploying separate tools for each function. It is typically positioned for organizations seeking an integrated IT operations suite with configurable workflows and reporting.
Integrated ITSM and asset tracking
The platform combines ticketing workflows (incidents/requests/changes) with IT asset management and a CMDB-style inventory approach. This can reduce handoffs between separate service desk and asset tools and improve traceability from an incident to the affected asset or service. For teams that prefer suite-style operations management, the unified data model can simplify reporting and audits.
Broad operations use-case coverage
Infraon Infinity spans multiple IT operations domains, including service management, asset management, and monitoring-oriented functions. This breadth can fit organizations that want one vendor for core IT operations processes rather than assembling many point products. It also supports common ITIL-aligned processes, which helps standardize operational workflows across teams.
Workflow configuration and reporting
The product provides configurable workflows, forms, and dashboards to adapt service desk processes to internal policies. Built-in reporting supports operational metrics such as ticket volumes, SLA performance, and asset lifecycle status. This can help teams operationalize governance and measure service performance without exporting data to separate BI tools for basic KPIs.
Observability depth may be limited
Compared with specialized observability platforms in the reference set, suite-style ITSM products typically provide less depth in distributed tracing, advanced APM, and high-cardinality metrics analytics. Organizations with complex microservices or large-scale telemetry may still need a dedicated observability stack. Buyers should validate coverage for logs/metrics/traces, alert noise reduction, and root-cause workflows in real environments.
Integration breadth varies by environment
IT operations suites often require connectors for identity providers, endpoint tools, cloud services, and collaboration platforms to fit into existing processes. If required integrations are not available out of the box, implementation may depend on APIs, custom scripting, or professional services. This can increase time-to-value and ongoing maintenance when upstream systems change.
Implementation and data quality effort
To get reliable outcomes from ITSM + asset/CMDB capabilities, teams must invest in data normalization, ownership, and lifecycle processes. Discovery and asset reconciliation can be challenging in environments with inconsistent naming, overlapping tools, or unmanaged devices. Without sustained governance, CMDB/asset data can drift, reducing the usefulness of impact analysis and reporting.
Plan & Pricing
Infraon Infinity — Pricing (official Infraon website)
ITSM (Infraon ITSM) — Tiered subscription (per user)
| Plan | Price | Key features & notes |
|---|---|---|
| Essential | $19 per user/month (monthly) — $230 per user/year (annual) | Core ITSM: Incident management, Email-to-incident, Service catalog, SLA management, Workflow Automator, 1000 GB storage. Minimum 3 users/technician. Start Free Trial available. cite |
| Standard | $41 per user/month (monthly) — $490 per user/year (annual) | Builds on Essential: additional team roles/permissions, Automator, IT asset management features (varies by asset plan). Start Free Trial available. cite |
| Professional | $57 per user/month (monthly) — $690 per user/year (annual) | For organizations that need to scale: expanded collaboration, advanced reports, orchestration/workflow limits increased. Start Free Trial available. cite |
| Enterprise | Custom pricing | End-to-end IT Asset Management, global private cloud, custom security/integrations, dedicated onboarding; contact sales for pricing. cite |
Asset add‑ons / ITAM (tiered by asset count) — (can be combined with any ITSM plan)
Pricing model: Tiered usage (assets). Examples (Yearly prices shown on official site; monthly-equivalent also listed):
| Asset count | Essential (yearly / monthly-eq) | Standard (yearly / monthly-eq) | Professional (yearly / monthly-eq) |
|---|---|---|---|
| 250 assets | $580/year ($48/month) | $990/year ($82/month) | N/A |
| 500 assets | $970/year ($89/month) | $1,890/year ($157/month) | N/A |
| 1,000 assets | $1,630/year ($136/month) | $3,490/year ($291/month) | $5,240/year ($437/month) |
| 1,500 assets | $2,160/year ($180/month) | $4,590/year ($382/month) | $6,890/year ($574/month) |
| 2,500 assets | $3,280/year ($273/month) | $6,660/year ($555/month) | $9,990/year ($832/month) |
| 5,000 assets | $5,730/year ($477/month) | $9,990/year ($832/month) | $14,990/year ($1,249/month) |
| 10,000 assets | $8,230/year ($686/month) | $14,990/year ($1,249/month) | $22,490/year ($1,874/month) |
Notes: Asset add-on plans may be combined with any ITSM plan. Enterprise-level (end-to-end) asset management prices are available on request. The Infraon site presents both monthly and yearly pricing and indicates savings on yearly commitments. cite
