incident.io
Incident management software
IT alerting software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if incident.io and its alternatives fit your requirements.
$15 per user per month
Free Trial unavailable
Free version
Small
Medium
Large
- Information technology and software
- Media and communications
- Retail and wholesale
What is incident.io
incident.io is an incident management platform designed to help engineering and IT teams coordinate, communicate, and learn from production incidents. It supports structured incident response workflows (e.g., roles, timelines, and post-incident reviews) and integrates with common chat and tooling used during on-call operations. The product emphasizes running incidents from collaboration tools while keeping an auditable record of actions and decisions.
Strong chat-based workflows
incident.io is built to run incident response from team collaboration tools, reducing context switching during active incidents. It supports structured steps such as declaring incidents, assigning roles, and capturing key events as they happen. This approach fits teams that already coordinate response in chat and want consistent process without heavy ticketing overhead.
Clear incident documentation trail
The platform captures timelines, decisions, and actions taken during an incident to support later review. It provides a central record that can be used for post-incident analysis and internal reporting. This is useful for organizations that need repeatable incident reviews and auditability beyond ad-hoc chat logs.
Integrations for response tooling
incident.io integrates with common alerting, monitoring, and developer tools used in incident response. This helps teams connect alerts to incident workflows and keep stakeholders updated from a single process. Compared with broader IT service management suites, it focuses integrations around incident response rather than full service desk functionality.
Not a full ITSM suite
incident.io focuses on incident response and related practices rather than end-to-end service management. Organizations needing request fulfillment, asset management, change management, or extensive ticketing workflows may require additional systems. This can increase tool sprawl for teams looking for a single platform for all IT operations processes.
Alerting depth may vary
While it supports integrations with alert sources, dedicated alerting platforms often provide deeper capabilities such as complex routing logic, advanced escalation policies, and granular on-call scheduling. Teams with sophisticated alert noise reduction and routing requirements may need to pair it with specialized alerting tooling. Fit depends on how much alert lifecycle management is expected inside the product versus upstream systems.
Best fit for chat-centric teams
The product’s workflow design assumes teams coordinate incidents heavily through chat and lightweight operational processes. Organizations with strict ITIL-style processes, heavy form-based workflows, or requirements centered on service desk queues may find the model less aligned. Adoption may require process changes to get consistent value from the platform.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | Free — Forever | Slack or Microsoft Teams native incident response; Single team on-call; A status page; Essential incident automation. |
| Team | $15 per user/month (annual) or $19 per user/month (monthly) for incident response. On-call add-on: +$10 per user/month. | Multi-team on-call & alerting; Status page; Supercharged AI & automation; Available on Slack & Teams. |
| Pro | $25 per user/month (incident response). On-call add-on: +$20 per user/month. | Advanced insights; Customizable post-incident processes; Private incidents & policies; Available on Slack & Teams. |
| Enterprise | Custom pricing — contact sales | Designated customer success manager; Advanced access control; Multiple environments; Enterprise-grade security; Live phone support; Support SLAs. |
| On-call (standalone) | $20 per user/month | Alerts routing, grouping & insights; Flexible schedules including shadow rotations & holiday calendars; Cover requests & overrides; Migration support. |
Seller details
incident.io Ltd
London, UK
2021
Private
https://incident.io
https://x.com/incident_io
https://www.linkedin.com/company/incident-io/
