Splunk On-Call
Incident management software
IT alerting software
Incident response software
System security software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$5 per user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Information technology and software
- Media and communications
- Energy and utilities
What is Splunk On-Call
Splunk On-Call is an incident management and on-call scheduling platform used to route monitoring alerts to the right responders and coordinate real-time incident response. It supports on-call rotations, escalation policies, and collaboration workflows for IT operations, SRE, and DevOps teams. The product emphasizes rapid alert delivery, responder engagement, and incident tracking, and it integrates with monitoring, ticketing, and chat tools as well as Splunk’s broader observability and security ecosystem.
Strong on-call scheduling
Splunk On-Call provides rotation schedules, overrides, and coverage rules to manage on-call responsibilities across teams. Escalation policies help ensure alerts progress to additional responders when acknowledgements do not occur. These capabilities fit organizations that need structured on-call governance rather than ad-hoc paging.
Multi-channel alert delivery
The platform supports alerting via mobile push, SMS, phone calls, and email to reach responders reliably. It includes acknowledgement and escalation workflows to reduce time-to-engage after an alert fires. This focus on delivery and response mechanics differentiates it from broader IT service management tools that center primarily on ticket workflows.
Broad integrations and APIs
Splunk On-Call integrates with common monitoring and observability sources, collaboration tools, and service desk/ticketing systems. It also provides APIs and webhooks to support custom routing and automation. For Splunk-centric environments, it can align incident response with telemetry and security operations workflows.
Limited ITSM case management
Splunk On-Call focuses on alerting, paging, and responder coordination rather than full service desk capabilities. Organizations that require end-to-end request, asset, and change management typically need a separate ITSM platform. This can add integration and process overhead when teams want a single system of record for service delivery.
Complexity at larger scale
As teams, services, and alert sources grow, maintaining routing rules, schedules, and escalation paths can become operationally complex. Effective use often requires disciplined alert hygiene and ownership models to avoid noisy paging. Without governance, teams may experience alert fatigue and inconsistent incident handling.
Security features are indirect
While it can be used to mobilize responders for security incidents, Splunk On-Call is not a dedicated security detection or investigation system. Core security capabilities (e.g., threat detection, correlation, case investigation) typically come from separate security products and data sources. Its security value is primarily in notification, coordination, and escalation workflows.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter (up to 10 seats) | $5 per user/month (billed annually) | Up to 10 seats at this price; streamlined on-call incident management, mobile-first incident response, integrations included out-of-the-box. |
| Larger teams / Enterprise | Contact Sales | Pricing/details for teams larger than 10 seats or enterprise requirements are available via Sales (custom pricing). |
Seller details
Cisco Systems, Inc.
San Jose, California, USA
1984
Public
https://www.cisco.com/
https://x.com/Cisco
https://www.linkedin.com/company/cisco/
