Queue-it
Virtual waiting room software
Bot detection and mitigation software
Web security software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Queue-it
Queue-it is a virtual waiting room and traffic management platform that helps websites and apps control access during high-demand events to reduce overload and service disruption. It is commonly used by e-commerce, ticketing, public sector, and other organizations that run product drops, registrations, or time-sensitive campaigns. The product routes visitors into a queue and releases them at a controlled rate, with integrations for web and mobile properties. It focuses on availability and fair access rather than full-spectrum application security controls.
Purpose-built traffic surge control
Queue-it specializes in managing flash crowds by placing users into a controlled waiting room and throttling entry to protected pages. This reduces the likelihood of origin overload during launches, ticket sales, and limited-inventory events. The approach is operationally distinct from broader web security suites because it directly manages admission rate rather than only filtering requests.
Flexible deployment and integrations
Queue-it supports multiple implementation patterns, including web and mobile app use cases, and can be deployed in front of specific paths or flows rather than the entire site. It is commonly integrated with CDNs, load balancers, and web application stacks to protect critical purchase or registration steps. This makes it usable alongside existing security and performance tooling without requiring a full platform replacement.
Controls for fairness and access
The platform provides mechanisms to manage how users are admitted (e.g., controlled release rates and session handling) to reduce the impact of sudden demand spikes. It can help organizations enforce orderly access to limited resources such as inventory or appointment slots. These controls are particularly relevant where user experience and perceived fairness are as important as uptime.
Not a full bot mitigation suite
Queue-it is primarily a queuing and traffic management solution, not a comprehensive bot detection and mitigation platform. Organizations typically still need dedicated bot management, WAF, and abuse prevention controls for credential stuffing, scraping, and automated checkout abuse. As a result, it often complements rather than replaces broader web security products.
Best fit for event-driven peaks
The value is highest for predictable or campaign-based traffic spikes (drops, ticketing, registrations) rather than continuous, always-on threat mitigation. For organizations without frequent peak events, the operational overhead of configuring and testing waiting-room flows may outweigh benefits. Some use cases may be better served by general rate limiting and autoscaling alone.
Implementation requires UX coordination
Deploying a waiting room changes the customer journey and requires coordination across engineering, marketing, and customer support. Misconfiguration (e.g., queue rules, bypass logic, or release rates) can block legitimate users or create inconsistent experiences across devices and channels. Teams often need rehearsal and monitoring during major events to avoid avoidable friction.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Enterprise | Get pricing | Custom simultaneous waiting rooms; custom visitors via queue and safety net; custom visitors/min to Queue-it & site; Enterprise SLA, premium insights, bot & abuse protection, dedicated implementation (one-time fee). |
| Pro | Get pricing | 2 simultaneous waiting rooms; 100k visitors via queue; 5M visitors via safety net; 30k visitors/min to Queue-it, 10k/min to site; API management, branded waiting rooms (add-on); implementation fee applies. |
| Standard | Get pricing | 1 simultaneous waiting room; 15k visitors via queue; 1M visitors via safety net; 30k visitors/min to Queue-it, 10k/min to site; core features included. |
| Starter | Get pricing | 1 simultaneous waiting room; 5k visitors via queue; 500k visitors via safety net; 30k visitors/min to Queue-it, 10k/min to site; core features included; no separate implementation fee for smaller tiers. |
Core features (included in all plans): Scheduled waiting room, 24/7 peak protection (safety net), 20+ connectors (client, server, edge), real-time waiting room metrics, adjustable traffic throughput, flexible queue triggers, FIFO access, dynamic messaging, wait info & progress bar, 50+ languages, unlimited admin accounts, 24/7/365 global technical support.
Seller details
Queue-it ApS
Copenhagen, Denmark
2010
Private
https://queue-it.com/
https://x.com/queue_it
https://www.linkedin.com/company/queue-it/
