ClickPost
Proactive notification software
Shipping software
Logistics intelligence software
Returns management software
Supply chain visibility software
Supply chain management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is ClickPost
ClickPost is a shipping and post-purchase logistics platform used by e-commerce and retail operations teams to manage carrier integrations, shipment tracking, and customer delivery communications. It centralizes label generation, tracking events, and exception handling across multiple logistics partners, and supports branded tracking pages and automated notifications. The product also includes returns workflows and analytics intended to improve delivery performance monitoring and customer experience after checkout.
Multi-carrier integration hub
ClickPost is designed to connect with multiple shipping carriers and logistics partners from a single platform. This helps operations teams standardize tracking events and shipment status mapping across carriers. It reduces the need to build and maintain one-off carrier integrations in-house. It also supports routing shipment data to downstream systems via APIs/webhooks.
Post-purchase notifications workflow
The platform supports automated customer notifications tied to shipment milestones and exceptions. This enables proactive outreach for events such as dispatch, out-for-delivery, delays, and delivery confirmation. Compared with general-purpose messaging tools, the notifications are driven by logistics tracking events rather than manual campaigns. Branded tracking pages can consolidate shipment status and reduce inbound “where is my order” inquiries.
Returns and exception handling
ClickPost includes returns management capabilities that can standardize return initiation and tracking across carriers. It also supports exception workflows to flag delivery issues and help teams triage delays, failed deliveries, or address problems. These features are useful for customer support and logistics teams that need consistent processes across regions and carriers. Centralized reporting can help identify recurring carrier or lane issues.
Not a full SCM suite
Despite overlap with supply chain visibility use cases, ClickPost primarily focuses on shipping execution and post-purchase tracking. It typically does not replace end-to-end supply chain management functions such as procurement, production planning, or warehouse management. Organizations may still need separate systems for inventory, OMS/WMS, and broader SCM planning. Integration work is often required to create a unified operational view.
Integration effort varies by carrier
Carrier connectivity quality can depend on the carrier’s API maturity and regional data consistency. Some carriers provide limited event granularity or inconsistent scan updates, which can reduce the accuracy of notifications and analytics. Teams may need to configure event mapping, fallback rules, and exception thresholds per carrier. This can increase implementation time for complex, multi-region networks.
Analytics depth depends on data
Logistics intelligence outputs rely on the completeness and timeliness of tracking and order data ingested from carriers and commerce/OMS systems. If upstream systems do not provide clean order attributes (e.g., promised dates, service levels, address quality), performance reporting can be less actionable. Advanced forecasting or prescriptive optimization may require additional BI tooling or data engineering. Some organizations may find out-of-the-box dashboards insufficient for bespoke KPIs.
Plan & Pricing
Primary ClickPost platform (enterprise / usage-based):
Pricing model: Usage-based / custom quotes (contact sales). Free tier/trial: No public permanently free tier or time-limited trial listed for the core ClickPost platform on the official pricing page — ClickPost asks customers to request a custom quote or demo. Example costs: No public list prices for the core platform ("Get Custom Quote" / Contact Sales). Discount options: Not stated on the public pricing page.
Shopify Returns App (ClickPost Returns) — official product page (tiered):
| Plan | Price | Key features & notes |
|---|---|---|
| Free | Free to install; Free till 25 returns/month; $0.35 per extra request | Automatic / manual approval; Gift Card & Shopify refunds; Automated/manual refund triggers; Return labels; Email notifications; Branded tracking page; Email & chat support. |
| Pro | $15 per month (includes 60 returns/month; $0.35 per extra request) | All Free features plus higher included returns allowance. |
| Enterprise | $700 per month (includes 2000 returns/month; $0.35 per extra request) | Everything in Pro plus AI-powered tracking page, multiple themes, unlimited carrier integrations, 24/7 premium support, dedicated account manager. |
All charges for the Shopify Returns App are billed in USD; recurring and usage-based charges are billed every 30 days (per the app page).
Seller details
ClickPost Technologies Private Limited
Gurugram, Haryana, India
2015
Private
https://www.clickpost.ai/
https://x.com/clickpostai
https://www.linkedin.com/company/clickpost
