Metapack
Shipping software
Multicarrier parcel management solutions software
Returns management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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Small
Medium
Large
- Retail and wholesale
- Information technology and software
- Healthcare and life sciences
What is Metapack
Metapack is a multi-carrier parcel management platform used by retailers and brands to rate shop, select services, generate shipping labels, and orchestrate parcel delivery across multiple carriers. It supports carrier connectivity, shipping rules, tracking events, and delivery options that can be embedded into checkout and post-purchase experiences. The product is typically used by mid-market and enterprise shippers that need centralized control over carrier performance, costs, and service levels across regions. Metapack also offers capabilities that extend into returns and delivery experience management through integrations and related modules.
Enterprise multi-carrier orchestration
Metapack is designed for organizations that ship at scale and need centralized control over carrier selection, service rules, and label generation across multiple markets. It supports complex routing logic and operational governance that is often required in enterprise shipping programs. This makes it suitable for teams managing many carriers, service levels, and fulfillment nodes.
Carrier connectivity and normalization
The platform focuses on connecting to multiple parcel carriers and normalizing shipment, tracking, and exception data into a consistent workflow. This helps reduce the need to build and maintain separate carrier-specific integrations internally. It also supports monitoring and operational processes that rely on standardized tracking events.
Checkout and post-purchase options
Metapack supports delivery choice and post-purchase tracking experiences that can be integrated into ecommerce journeys. This helps align shipping execution with customer-facing delivery promises and notifications. It is useful for retailers that want shipping logic and customer communications to be consistent across carriers and regions.
Implementation and integration effort
Deployments commonly require integration work with ecommerce platforms, OMS/WMS, carriers, and customer experience systems. Configuration of rules, services, and exception handling can be time-consuming compared with lighter-weight shipping tools. Organizations without dedicated IT and operations resources may find time-to-value longer.
Best fit for higher volumes
The product’s feature set and operating model generally align better with mid-market and enterprise shippers than very small merchants. Smaller teams with simple carrier needs may not use enough of the orchestration capabilities to justify the overhead. In those cases, simpler label-and-ship tools can be easier to adopt.
Returns depth varies by setup
While Metapack participates in returns workflows, the depth of returns management depends on the specific modules purchased and the integrations implemented. Some organizations may still need complementary systems for end-to-end returns portals, refunds/exchanges, and warehouse disposition workflows. Buyers should validate which returns functions are native versus delivered through partners or integrations.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Essentials | Not published (Contact sales) | Carrier-subset plan for lower-tier customers; includes popular domestic carriers (examples shown on Metapack site: DHL, DPD, FedEx, UPS, Royal Mail, USPS, Yodel, etc.). New customers must select a pricing bundle; carriers selected form part of an implementation project; customers must supply their own carrier account numbers. Source: Metapack pricing-carriers & Help Centre. |
| Professional | Not published (Contact sales) | Larger carrier subset than Essentials; includes additional international/local carriers (examples shown on Metapack site). Requires selection as part of implementation/project. |
| Enterprise | Not published (Contact sales) | Enterprise bundle provides access to 300+ carriers; intended for large/high-volume shippers; onboarding and carrier configuration via Metapack implementation team; pricing/contact sales required. |
Support Plans
| Support Plan | Price | Key features & notes |
|---|---|---|
| Basic | Specified in customer order form (Contact sales) | Hours: Mon–Fri (local) 9:00–17:00; Communication: Customer Support Portal only; Response guidance ≤24 hr; Impaired ≤1 hr; Down ≤15 mins. |
| Premium | Specified in customer order form (Contact sales) | Hours: 24/7; Communication: Portal or Phone; Priority handling; Solution Architect available (pricing: time & materials); professional services available. |
| Enterprise | Specified in customer order form (Contact sales) | Hours: 24/7; Communication: Portal, Email, or Phone; Annual solution audit; Solution Architect (5 days/year); Professional Services (5 days/year). |
Seller details
Metapack (a Stamps.com / Auctane company)
London, UK
1999
Subsidiary
https://www.metapack.com/
https://x.com/Metapack
https://www.linkedin.com/company/metapack/
