Shopmonkey
Auto repair software
Heavy-duty repair software
Automotive software
Auto shop management software
Transportation software
Auto dealer software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$179 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Accommodation and food services
- Arts, entertainment, and recreation
- Retail and wholesale
What is Shopmonkey
Shopmonkey is a cloud-based shop management system used by automotive repair businesses to run estimating, work orders, scheduling, parts and labor tracking, and customer communications. It targets independent repair shops and multi-location operators that want a browser-based workflow for service writing and technician execution. The product emphasizes configurable digital inspections, customer approvals, and integrations with payments, parts catalogs, and accounting tools.
End-to-end shop workflow
Shopmonkey supports common front-office and back-office processes such as estimates, repair orders, invoicing, and customer history in one system. It includes scheduling and technician assignment features that help coordinate bays and labor. For many general repair shops, this reduces reliance on separate tools for inspections, approvals, and billing.
Cloud access and multi-location
Because it is cloud-based, Shopmonkey is accessible from standard web browsers without on-premise servers. This model can simplify deployment for shops with multiple locations or remote owners who need visibility into operations. It also typically enables faster feature updates compared with locally installed systems.
Integrations for payments and accounting
Shopmonkey offers integrations commonly needed in repair operations, including payment processing and connections to accounting systems. These integrations can reduce manual re-entry between invoicing, deposits, and bookkeeping. It also supports integrations for parts sourcing/catalogs, which can streamline quoting and purchasing.
Heavy-duty depth may vary
While Shopmonkey is used across automotive service, organizations focused on heavy-duty fleets may find that certain fleet-centric workflows require additional configuration or complementary systems. Examples can include advanced asset hierarchies, PM programs, and warranty/claim processes specific to heavy equipment. Buyers should validate heavy-duty requirements such as unit-based maintenance scheduling and detailed compliance reporting.
Dependent on internet connectivity
As a cloud-first product, Shopmonkey requires reliable internet access for day-to-day operations. Connectivity issues can disrupt service writing, technician updates, and payment processing. Shops in areas with unstable connectivity may need contingency procedures.
Advanced reporting can require setup
Operational reporting and KPI tracking often depend on consistent data entry and correct configuration of labor rates, parts matrices, and job categorizations. Teams may need time to standardize workflows to get clean, comparable metrics across advisors or locations. Some organizations may still export data to external BI tools for more customized analysis.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic Monkey | $179 per month (billed annually) — $199 per month (billed monthly) | Core shop management: Unlimited quotes & invoices, centralized customer communications, payments, VIN/vehicle lookup, mobile apps for techs. Included user licenses: 3. Additional user licenses: +$20/month. Some features (custom workflows, purchase orders, DVIs, time clocks) are not included. |
| Clever Monkey | $292 per month (billed annually) — $324 per month (billed monthly) | Everything in Basic plus: Digital Vehicle Inspections (DVIs), inventory management, customizable workflow, purchase orders, time clocks, QuickBooks integrations. Included user licenses: 4. Additional user licenses: +$20/month. |
| Genius Monkey | $427 per month (billed annually) — $475 per month (billed monthly) | All features from Clever plus additional advanced features (coupon creation & management, inspection videos & photos, expanded support/enterprise features). Included user licenses: 5. Additional user licenses: +$20/month. |
| Multi-Shop | Custom pricing | For franchises / multiple locations — contact sales for pricing. |
Notes / add-ons (from official site):
- CRM Essentials add-on: $314.99/month.
- E-signature authorizations and invoices: +$29/month.
- Diagrams & Procedures: +$49/month (or call for pricing/availability on some heavy-duty features).
- Heavy Duty (HD) features (HD Vehicle Lookup, HD Labor Lookup, HD Service Guides, HD Parts Cross-Reference): call for pricing (some HD parts/lookup features marked "Call for Pricing").
- Payments processing fees: Online payments 2.9% + $0.30/transaction; In-person fees vary by plan (example values shown on site). Card reader: $249 + $10/month per device.
Seller details
Shopmonkey, Inc.
San Jose, CA, USA
2016
Private
https://www.shopmonkey.io/
https://x.com/shopmonkeyapp
https://www.linkedin.com/company/shopmonkey/
