ShiftCare
Assisted living software
Home care agency management software
Health care software
Ambulatory software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$40 per month
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What is ShiftCare
ShiftCare is a cloud-based platform for home care and community care providers to manage client records, care plans, staff scheduling, and visit documentation. It is used by home care agencies and disability/community care organizations to coordinate service delivery across field staff and office teams. The product combines rostering, mobile shift workflows, and client management in a single system, with options for billing and reporting depending on region and configuration.
End-to-end home care workflows
ShiftCare covers core agency operations such as client intake and profiles, care plans, staff rostering, and shift notes. This reduces the need to stitch together separate tools for scheduling and documentation. The workflow focus aligns with day-to-day home care operations where staff are mobile and visits are time-based.
Mobile-first field staff support
The platform provides mobile app functionality for caregivers to view schedules, capture visit information, and complete required documentation in the field. This supports near-real-time updates between caregivers and coordinators. Mobile workflows can improve data completeness compared with paper-based or office-only entry.
Operational reporting and billing options
ShiftCare includes reporting features aimed at service delivery oversight (e.g., shifts, utilization, and client/service activity). It also offers billing/invoicing capabilities that can be used to support agency revenue-cycle processes, depending on deployment and local requirements. This can help agencies connect delivered services to billable events without exporting data to multiple systems.
Senior living depth may vary
Organizations focused on facility-based assisted living often require deep resident clinical charting, medication administration workflows, and facility census/occupancy management. ShiftCare is primarily oriented to home and community care operations, so assisted living-specific modules may be less comprehensive than platforms built first for senior living facilities. Fit depends on whether the organization is facility-based, home-based, or hybrid.
Complex integrations can require effort
Agencies frequently need integrations with payroll, accounting, EHR/clinical systems, and third-party EVV or telephony tools. While ShiftCare supports integrations and data export/import patterns, the breadth and maturity of connectors can vary by region and use case. Larger organizations may need additional implementation work to align data models and workflows across systems.
Regulatory and regional fit varies
Home care and disability/community care programs have country- and payer-specific compliance requirements (e.g., documentation standards, billing rules, and audit trails). ShiftCare’s suitability depends on the specific regulatory framework and funding model in use. Prospective buyers typically need to validate required forms, billing rules, and reporting outputs during evaluation.
Plan & Pricing
| Plan | Price (month-to-month) | Price (billed yearly) | Key features & notes |
|---|---|---|---|
| Basic | $9.00 per user/month | $8.00 per user/month (billed yearly) | Rostering & scheduling, EVV timesheets, Admin & staff mobile apps, offline mode, shift notes & tasks, staff onboarding & document management, payroll/accounting integrations. Minimum 5 staff (licenses). |
| Professional | $15.00 per user/month | $13.00 per user/month (billed yearly) | Everything in Basic plus claim-ready invoicing & billing, smart staff/client matching, advertise vacant shifts (job board), mileage/travel tracking, team messaging, automated document expiry reminders, advanced operational reports. Minimum 5 staff. |
| Premium | $25.00 per user/month | $20.00 per user/month (billed yearly) | Everything in Professional plus role-based tasks, care plans & goals tracking, incidents & risk management, eMAR medication tracking, authorisations & funding balance alerts, family/participant portal, custom program/state forms, AI-generated visit summaries, multiple facilities/services. Minimum 5 staff. |
| Enterprise / Custom | Contact sales / Talk to an expert (custom pricing) | Contact sales | Everything in Premium plus advanced workforce management, custom pay rules/agreements, multi-entity account hierarchy, franchise/group configuration, SSO, Open API, guided implementation, dedicated CSM, priority support. Enterprise shows a higher minimum staff (page indicates 50 staff for Enterprise). |
Notes: prices shown are per-user/month. ShiftCare states all plan fees start with a minimum of 5 staff (enterprise shows 50 staff minimum). Site also states a 7-day free trial is offered, SMS messages are charged (site lists $0.10 per SMS), GST applies to prices, and ShiftCare does not offer refunds. All information from ShiftCare official pricing pages.
Seller details
ShiftCare Pty Ltd
Sydney, Australia
Private
https://www.shiftcare.com/
https://x.com/shiftcare
https://www.linkedin.com/company/shiftcare/
