Eldermark
Assisted living software
EHR software
Healthcare risk management software
Medical billing software
Patient engagement software
Health care software
Ambulatory software
Health care operations software
Patient experience software
Long term post acute care
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Eldermark and its alternatives fit your requirements.
Contact the product provider
Free Trial unavailableFree version unavailable
Small
Medium
Large
-
What is Eldermark
Eldermark is a cloud-based software platform used by senior living and long-term care providers to manage resident clinical documentation and day-to-day operations. It supports workflows such as assessments, care planning, medication administration support, incident tracking, and communication across care teams. The product is typically used by assisted living communities and related post-acute settings that need an integrated system for resident records and operational processes. It is positioned as an all-in-one platform that combines clinical and operational functions rather than a standalone EHR module.
Purpose-built for senior living
Eldermark focuses on assisted living and related long-term care workflows, including resident assessments, service plans, and routine documentation. This specialization can reduce the need for extensive configuration compared with more generalized healthcare systems. It aligns features to common senior living compliance and operational needs. The result is a platform that fits typical community processes without requiring multiple disconnected tools.
Integrated clinical and operations
The platform combines resident recordkeeping with operational functions such as tasking and incident tracking in a single system. This can reduce duplicate data entry and improve handoffs between caregiving and administrative staff. Integrated workflows are useful for communities trying to standardize documentation across shifts and roles. It also supports centralized reporting from the same underlying data set.
Multi-site standardization support
Eldermark is used by organizations that operate multiple communities and need consistent processes across locations. Centralized configuration and reporting can help leadership compare performance and compliance across sites. This is relevant in the senior living market where organizations often manage portfolios of communities. It supports operational visibility without relying solely on manual spreadsheets.
Billing scope varies by setting
Medical billing needs differ significantly across assisted living, skilled nursing, and therapy services. Eldermark’s fit for complex billing scenarios may depend on the care setting and payer mix, and some organizations may still require separate billing tools or integrations. Buyers should validate support for their specific billing workflows (e.g., claims, remits, and payer rules). This can add implementation complexity if multiple systems are required.
Integration requirements can be material
Senior living providers often need integrations with pharmacy services, labs, accounting/ERP, and resident/family communication tools. Depending on the organization’s stack, Eldermark may require integration work to achieve end-to-end workflows. Integration availability and depth can vary by partner and region. This can affect timeline, cost, and the degree of automation achieved.
Training and change management
All-in-one platforms typically touch many roles (care staff, nursing leadership, administrators), which increases training needs. Communities with high staff turnover may need ongoing onboarding processes to maintain documentation quality. Workflow standardization can require changes to established practices. Organizations should plan for governance, role-based training, and auditing to sustain adoption.
Plan & Pricing
| Plan / Module | Price | Key features & notes |
|---|---|---|
| Eldermark NEXT (EHR / Point-of-care) | Contact sales / Custom pricing | Cloud-based EHR, clinical documentation, assessments, integrated with other Eldermark apps; demo/contact required for pricing. |
| eMAR (Electronic Medication Administration Record) | Contact sales / Custom pricing | EMAR integrated with EHR and preferred pharmacies; reduces med errors and updates EHR automatically. |
| Billing / Financials | Contact sales / Custom pricing | Integrated billing, claims & Medicaid management, online payment processing (ePay) with flat-rate pricing mentioned on site but no amounts published. |
| CRM / Sales (Prospector) | Contact sales / Custom pricing | Senior-living CRM for lead management, automation, and occupancy optimization; demo available. |
| engage (Resident Engagement) | Contact sales / Custom pricing | Community programming and resident engagement platform; pricing not publicly listed. |
| ElderForms (Document Management) | Contact sales / Custom pricing | Electronic forms/document management; site indicates pricing is customer-specific and requires discussion. |
| ePay (Payments portal) | Contact sales / Custom pricing | Integrated payments portal; site references "flat-rate, transparent pricing" but does not publish rates. |
| Small Senior Living Operator Program (packaged offering) | Contact sales / Custom pricing | Cost-effective, out-of-the-box offering for smaller operators; no public price listed. |
Note: Eldermark's official website does not publish public per-user or per-bed pricing; all product pages direct visitors to request a demo or contact sales for pricing and quotes.
Seller details
Eldermark Software, LLC
Private
https://www.eldermark.com/
https://www.linkedin.com/company/eldermark-software/
