CareSmartz360
Home care agency management software
Health care software
Ambulatory software
Hospital management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is CareSmartz360
CareSmartz360 is a cloud-based home care agency management platform used to run non-medical and personal care operations. It supports caregiver scheduling and dispatch, electronic visit verification (EVV), care documentation, billing/invoicing, and payroll-oriented workflows. The product is typically used by home care agencies and multi-branch providers that need an integrated system for client intake through service delivery and back-office processing.
End-to-end home care workflows
The platform covers core agency functions including client and caregiver records, scheduling, visit verification, care notes, and billing. This reduces the need to stitch together separate point solutions for operations and back office. It aligns with common home care operating models such as recurring schedules, shift-based assignments, and multi-location coordination.
EVV and mobile caregiver tools
CareSmartz360 includes EVV capabilities and mobile workflows that support clock-in/clock-out and visit-related documentation. These features help agencies capture visit data closer to the point of care and support compliance-oriented reporting. Mobile access also supports field staff who do not work at a central office.
Operational visibility and reporting
The system provides dashboards and reporting across scheduling, visits, and administrative processes. Agencies can use these views to monitor unfilled shifts, exceptions, and service delivery status. This supports day-to-day coordination and management oversight for high-volume scheduling environments.
Not a full hospital HIS
Although it may be used in broader healthcare contexts, the product’s core design centers on home care agency operations rather than inpatient hospital workflows. Organizations looking for comprehensive hospital modules (e.g., inpatient clinical documentation, pharmacy, OR, or revenue cycle for acute care) typically require a dedicated hospital information system. Fit is strongest for personal care and home care agencies rather than hospital-wide deployment.
Integrations vary by environment
Home care deployments often require integrations with payroll, accounting, payer portals, and EVV aggregators, and the exact integration scope can vary by state and payer. Buyers may need to validate which interfaces are available out of the box versus requiring custom work. Integration effort can affect implementation timelines and total cost.
Configuration and change management
Scheduling rules, caregiver compliance requirements, and billing practices differ across agencies and states, which can increase configuration complexity. Teams often need process standardization and training to use the system consistently across coordinators and field staff. Agencies with limited administrative capacity may find rollout and adoption more demanding.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Growing Agencies (0–100 clients) | Contact sales — pricing based on active clients per month (Request a quote) | All-in-one home care management; smart scheduling & visit management; billing & invoicing; EVV-ready with HIPAA compliance; electronic intake & care plans; caregiver & staff mobile apps; API-ready integrations; standard operational reports; onboarding & data migration; includes standard features and EVV methods. |
| Large Agencies (101–249 clients) | Contact sales — pricing based on active clients per month (Request a quote) | Centralized operations; high-volume scheduling; multi-payer billing support; multi-state EVV readiness; advanced AI insights; payroll & payer integrations; role-based access; personalized onboarding & expert support; includes all standard features. |
| Enterprise Agencies (250+ clients) | Contact sales — pricing based on active clients per month (Request a quote) | Enterprise-grade platform: multi-location governance; revenue cycle automation & Medicaid workflows; enterprise EVV compliance & audit support; predictive care insights & workforce optimization; dedicated account managers; custom enterprise reporting. |
| Franchisor | Contact sales — pricing based on active clients per month (Request a quote) | Franchise operations & brand management; standardized scheduling across franchisees; unified finance & royalty visibility; franchise-wide compliance oversight; branded portals; franchise onboarding & enablement. |
Notes: The official CareSmartz360 pricing page states that pricing is determined by the total number of active clients per month and requests contacting the vendor for personalized pricing. The site indicates EVV methods are included in the monthly subscription and that software updates and support are included in the subscription.
