ICANotes
Mental health software
Health care software
Ambulatory software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$35 per user per month
Free Trial
Free version unavailable
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What is ICANotes
ICANotes is an electronic health record (EHR) and practice management system designed primarily for behavioral health and psychiatry. It supports clinical documentation, scheduling, billing, and e-prescribing workflows for outpatient and community-based providers. The product emphasizes structured, point-and-click note creation intended to speed up progress notes and support medical-necessity documentation.
Behavioral-health focused documentation
ICANotes centers its workflows on psychiatric and therapy documentation, including structured templates for common behavioral health note types. The point-and-click approach can reduce free-text typing and standardize content across clinicians. This focus aligns well with outpatient mental health practices that need consistent documentation for audits and payer requirements.
Integrated practice operations tools
The platform combines clinical notes with scheduling and billing functions, reducing the need to stitch together separate systems. Practices can manage day-to-day operations (appointments, claims-related workflows, and patient records) in one environment. This can be beneficial for small-to-midsize behavioral health organizations that want an all-in-one system rather than multiple specialized tools.
E-prescribing support for psychiatry
ICANotes includes e-prescribing capabilities that are relevant to psychiatric medication management workflows. Having prescribing tied to the clinical record can reduce duplicate data entry and improve continuity between visits. This is particularly useful for practices that provide both therapy and medication management services.
Less suited for coaching
The product is built around clinical EHR and billing workflows rather than non-clinical coaching programs. Organizations focused on habit-building, coaching journeys, or employer wellbeing programs may find the clinical structure heavier than needed. As a result, it may require workarounds for non-medical engagement and program delivery use cases.
Template-driven notes can constrain
Structured, template-based documentation can feel restrictive for clinicians who prefer narrative notes or highly customized formats. Adapting templates to niche specialties or unique documentation styles may take configuration effort. Some teams may still rely on free-text sections to capture nuance, which can reduce the efficiency gains of structured entry.
Complexity for very small practices
Because ICANotes spans EHR, scheduling, billing, and prescribing, setup and ongoing administration can be more involved than lightweight note-only tools. Solo clinicians or very small practices may experience a steeper learning curve than with simpler documentation products. The broader feature set can also introduce additional workflow decisions (roles, permissions, billing configuration) before teams reach steady-state use.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Full-Time — Notes Only | $55 per user/month (full-time) | Unlimited notes; available only to non-prescribers; compliant, pre-configured clinical templates; cloud storage. |
| Full-Time — Non-Prescribing | $75 per user/month (full-time) | Unlimited notes; appointment scheduling with automated reminders; secure messaging and HIPAA-compliant client portal; billing tools; reporting. |
| Full-Time — Prescribing | $213 per user/month (full-time) | All Non-Prescribing features plus e-prescribing, medication management, lab ordering/integration; $99 one-time activation fee required. |
| Part-Time — Notes Only | $35 per user/month (part-time) | 60 notes/month; available only to non-prescribers; compliant, pre-configured clinical templates. |
| Part-Time — Non-Prescribing | $45 per user/month (part-time) | 60 notes/month; scheduling, messaging, client portal, billing tools; reporting. |
| Part-Time — Prescribing | $138 per user/month (part-time) | 100 notes/month; includes e-prescribing, lab integration, medication tracking; $99 one-time activation fee. |
Optional add-ons / notes:
- Telehealth add-on: $10 per user/month.
- AI Scribe: $49 per user/month.
- Non-clinical user pricing: First non-clinical user: FREE; additional non-clinical users: $25 per user/month.
- Text reminders / statements: pricing varies — contact sales for volume-based/text fees.
- ICANotes+ subscription requires a 3-month commitment; after 90 days cancelable with 15 days' notice.
- Ordering/sign-up: contact sales / order form; e-prescribing activation may take 6–10 business days.
