Credible by Qualifacts
Mental health software
EHR software
Health care software
Ambulatory software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Credible by Qualifacts and its alternatives fit your requirements.
Contact the product provider
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Public sector and nonprofit organizations
- Healthcare and life sciences
- Information technology and software
What is Credible by Qualifacts
Credible by Qualifacts is an electronic health record (EHR) and practice management platform designed for behavioral health and human services organizations. It supports clinical documentation, scheduling, billing, and reporting workflows for outpatient and community-based care settings. The product is commonly used by multi-provider agencies that need configurable forms and role-based workflows across programs and locations.
Behavioral health-focused workflows
Credible is built around behavioral health and human services use cases such as treatment planning, progress notes, and program-based service delivery. It supports multi-disciplinary teams and agency-style operations rather than only solo or small practices. This focus can reduce the need for extensive customization compared with general-purpose ambulatory EHRs.
Integrated clinical and billing
The platform combines clinical documentation with scheduling and revenue-cycle functions, which helps align services rendered with claims and billing events. Organizations can use a single system to manage client records and financial workflows rather than stitching together separate tools. This is particularly relevant for agencies that bill multiple payers and need tighter controls between clinical and billing data.
Configurable forms and templates
Credible supports configurable documentation elements to match different programs, service lines, and compliance requirements. This can help organizations standardize data capture while still accommodating varied clinical workflows. Configuration options are useful for agencies operating across multiple locations or contracts with different reporting needs.
Complexity for small practices
The product is oriented toward organizations with more complex operational needs, which can make it heavier than tools designed for solo clinicians or small group practices. Smaller teams may find the breadth of modules and configuration options more than they require. This can increase implementation effort relative to simpler practice-management systems.
Implementation and change management
Deploying an agency-focused EHR typically requires workflow mapping, template configuration, and staff training across clinical and billing teams. Organizations should plan for internal change management and ongoing administration to maintain forms, permissions, and reporting. These requirements can extend timelines compared with lighter-weight systems.
Reporting may require expertise
Behavioral health agencies often need operational, clinical, and compliance reporting across programs and payers, and meeting those needs can require specialized setup. Users may need dedicated analysts or vendor services to build and maintain reports and data extracts. This can be a constraint for organizations without internal reporting resources.
Plan & Pricing
Pricing model: Quote-based / subscription (contact vendor for a custom quote)
Public pricing on vendor site: No numeric list prices or per-user/per-month tiers are published on Qualifacts' official Credible pages. Instead, Qualifacts provides a Cost & Certification Disclosure that describes the types of fees that may apply (implementation fees, monthly fees, and separate licensing or contract items) without listing dollar amounts.
Official example cost items (from Qualifacts Credible Cost & Certification Disclosures):
- Many certified capabilities are listed with "One-time implementation fee; monthly fee." (implementation and recurring subscription/license fees are indicated by capability).
- "Access to Credible Mobile is a separate contract item with additional fees."
- "Access to the CQM Solution tool requires licensing and may incur separate fees."
- For the Credible FHIR / API: "No fees are charged to access the API documentation. At this time, no additional fees will be assessed."
Notes: Pricing is configuration-dependent (modules, mobile, CQM, integrations, RCM services, implementation, etc.). Qualifacts' site repeatedly directs prospective customers to contact sales / book a demo for pricing and quotes.
Seller details
Qualifacts Systems, Inc.
Nashville, TN, USA
2000
Private
https://www.qualifacts.com/
https://x.com/Qualifacts
https://www.linkedin.com/company/qualifacts/
