eClinicalWorks
EHR software
Medical practice management software
Patient engagement software
Population health management software
Health care software
Patient experience software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$449 per provider per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Healthcare and life sciences
- Public sector and nonprofit organizations
- Professional services (engineering, legal, consulting, etc.)
What is eClinicalWorks
eClinicalWorks is an electronic health record (EHR) platform that also includes practice management and patient engagement capabilities for ambulatory medical practices and health centers. It supports clinical documentation, scheduling, billing workflows, and patient communications through web and mobile tools. The product is commonly used by multi-provider practices and community health organizations that need an integrated clinical and revenue-cycle system with interoperability features.
Integrated EHR and practice management
The platform combines clinical charting, scheduling, and billing/claims workflows in a single vendor suite. This reduces the need to stitch together separate systems for core front-office and clinical operations. For organizations that prefer one primary system of record, this can simplify user provisioning, reporting, and support ownership.
Patient portal and mobile access
eClinicalWorks provides patient-facing tools such as a portal and mobile app options to support messaging and access to health information. These capabilities help practices manage routine patient communications without relying solely on phone-based workflows. The patient engagement layer is positioned as part of the same ecosystem as the EHR, which can reduce integration effort compared with standalone engagement tools.
Interoperability and data exchange options
The product includes interoperability features intended to support exchange of clinical data with external parties and networks. This is relevant for practices that coordinate care across multiple organizations and need to ingest or share records. Having exchange capabilities within the core EHR can be operationally important for referrals, transitions of care, and continuity of documentation.
Complex configuration and administration
As a broad suite covering clinical, billing, and engagement functions, implementation typically requires significant workflow design and system configuration. Smaller practices may find the administrative overhead higher than lighter-weight systems focused on a narrower set of use cases. Ongoing optimization often depends on dedicated internal super-users or paid services.
Usability varies by specialty workflow
EHR usability can differ across specialties and practice styles, and organizations may need to tailor templates and documentation workflows to fit clinician preferences. This can create variability in adoption and documentation consistency across providers. Practices with highly specialized workflows may need additional build-out to reach an efficient day-to-day experience.
Reporting and analytics can require effort
While the platform supports reporting for clinical and operational needs, organizations often need time to define measures, validate data quality, and align reporting with workflows. Population health and quality reporting typically depend on consistent structured documentation and careful configuration. Teams without analytics support may find advanced reporting slower to operationalize.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| EHR Only | $449/mo per provider | Includes: Electronic Medical Record (EMR); eClinicalMobile; eClinicalWorks P2P; Patient Portal; eClinicalMessenger; Document Management; Referral Management; Meaningful use Dashboards; eBO View (reporting); Registry Reporting; ePrescribing and Formulary Checking; 24x7 Support; Maintenance; Cloud Hosting; Disaster Recovery; Unlimited free webinars/videos. No start-up costs. |
| EHR with Practice Management | $599/mo per provider | All EHR features plus Practice Management (PM) and Billing Implementation Services. No start-up costs. |
| RCM as a Service | 2.9% of practice collections | Revenue Cycle Management (claim creation/processing, denial/rejection management, appeals, preventative claim edits, A/R visibility, billing rules) plus support, private cloud hosting, disaster recovery, and related services. No start-up costs. |
Notes: Initial training included for practices with 1–9 providers; additional implementation fees apply for practices with more than nine providers. Airfare for on-site services is billed separately. Fees/transactions may apply per Patient Statement and per eClinicalMessenger transaction. (All items sourced from eClinicalWorks official pricing page.)
Seller details
eClinicalWorks LLC
Westborough, Massachusetts, USA
1999
Private
https://www.eclinicalworks.com/
https://x.com/eClinicalWorks
https://www.linkedin.com/company/eclinicalworks/
