Telmediq
Clinical communication and collaboration software
HIPAA compliant messaging software
Health care software
Health care operations software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$89 per doctor per month
Free Trial
Free version unavailable
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- Healthcare and life sciences
- Education and training
- Professional services (engineering, legal, consulting, etc.)
What is Telmediq
Telmediq is a clinical communication and collaboration platform used by hospitals and health systems to coordinate care-team communications and on-call workflows. It supports secure messaging and clinical voice calling, along with role-based routing and escalation to reach the right clinician. The product is typically used by nursing staff, physicians, and ancillary departments to reduce delays in consults, critical results notifications, and patient transfer coordination. It is commonly deployed as part of broader care operations and contact center workflows.
Role-based routing and escalation
Telmediq supports routing messages and calls to roles, groups, or schedules rather than relying on individual contact lists. This helps organizations manage coverage changes, on-call rotations, and handoffs without manual reconfiguration by end users. Escalation paths can reduce missed communications when the first recipient is unavailable.
Multiple clinical communication modes
The platform combines secure messaging with clinical voice calling to support different urgency levels and workflows. This can reduce the need to switch between separate paging, phone, and messaging tools. It also supports communication patterns common in inpatient settings, such as consult requests and care-team coordination.
Healthcare-focused workflow fit
Telmediq is designed for hospital operations use cases such as nurse-to-physician communication, critical notifications, and coordination across departments. It aligns with HIPAA-oriented requirements for protected health information in clinical communications. The product focus is narrower and more healthcare-specific than general-purpose enterprise collaboration tools.
Integration depth varies by EHR
The value of clinical communication platforms often depends on how deeply they integrate with EHRs, nurse call, and scheduling systems. Telmediq deployments may require integration work to achieve context-aware messaging, directory synchronization, and automated routing. Organizations should validate supported interfaces (for example HL7/FHIR, SSO, and on-call schedule feeds) for their specific environment.
Change management and adoption effort
Replacing legacy paging and ad-hoc texting typically requires policy updates, training, and governance. Clinicians may continue using existing channels if workflows are not standardized across units. Successful rollout often depends on clear escalation rules, directory hygiene, and device management practices.
Limited public pricing transparency
Pricing and packaging are not typically published and are usually provided via quote based on modules, users, and deployment scope. This can make early-stage cost comparison harder for buyers evaluating multiple clinical communication options. Prospective customers often need a detailed requirements and integration review to estimate total cost of ownership.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Clinical Collaboration (formerly Telmediq / PerfectServe Clinical Collaboration) | Contact sales | HIPAA-compliant secure messaging, schedule-driven routing (Dynamic/Intelligent Routing), EHR integrations, cloud-based clinical collaboration platform. Vendor does not publish per-seat or public pricing — request demo or contact sales for a quote. |
| Medical Answering Service (Physician Answering Service) | $89–$119 per month per doctor | Flat-rate monthly pricing (no per-minute surcharges). Final price depends on location, complexity, affiliated hospitals, number of providers, contract length, and optional features (e.g., Voice-to-Text). 30-day risk-free trial / 30-day money-back guarantee noted on site. |
