OhMD
HIPAA compliant messaging software
Patient engagement software
Patient intake software
Patient relationship management (PRM) software
Patient scheduling software
Telemedicine software
Health care software
Patient experience software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$300 per month
Free TrialFree version
Small
Medium
Large
- Healthcare and life sciences
- Banking and insurance
- Information technology and software
What is OhMD
OhMD is a healthcare communication and patient engagement platform that supports HIPAA-compliant texting, web chat, and virtual visits between care teams and patients. It is used by medical and dental practices, clinics, and health systems to manage inbound patient messages, send outbound reminders, and coordinate common front-desk workflows. The product combines messaging with patient-facing tools such as digital forms and scheduling-related communications, with an emphasis on reducing phone call volume and improving responsiveness.
HIPAA-aligned patient messaging
OhMD centers on two-way patient communication with features designed for healthcare privacy requirements, including secure workflows for texting and web chat. It supports team-based inbox handling so multiple staff can manage patient conversations without sharing personal phone numbers. This aligns well with organizations replacing ad-hoc SMS or consumer messaging with an auditable, healthcare-oriented channel.
Multiple patient access channels
The platform supports patient communication through SMS and web-based chat, which helps practices meet patients where they are without requiring a separate patient app. This can reduce friction compared with solutions that rely primarily on email or portal-only messaging. It also helps centralize patient conversations that would otherwise be split across phones and disparate tools.
Workflow features beyond texting
OhMD extends beyond basic messaging with patient engagement workflows such as reminders, digital intake/forms, and virtual visit capabilities. This allows practices to use one system for several front-office interactions rather than stitching together separate point solutions. For smaller organizations, this can simplify administration and staff training.
Depth varies by module
Because OhMD spans messaging, intake, and telemedicine, some organizations may find that certain modules are less feature-deep than specialized single-purpose tools. Larger health systems with complex routing, contact-center requirements, or advanced automation may need additional systems. Fit and completeness often depend on the specific workflow (e.g., scheduling vs. clinical messaging vs. intake).
Integration requirements can drive effort
Value increases when messaging, forms, and reminders connect to the EHR/PM system, but integration scope and availability can vary by environment. Practices may need implementation work to align templates, patient identity matching, and documentation workflows. Organizations should validate supported integrations and data flows for their specific EHR and scheduling stack.
Not a full scheduling system
While OhMD supports scheduling-related communications (such as reminders and coordination), it is not typically positioned as a full replacement for a dedicated scheduling/PM system. Practices with complex scheduling rules, resource scheduling, or multi-location constraints may still rely on their primary scheduling platform. This can create dependency on external systems for appointment creation and calendar management.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Communicate | From $300 per month | Two-way SMS with patients; text-enabled landline; call handoff to text; standard automated workflows; broadcast messages; voicemail transcription; voice & video calling; website chat; team messaging; Business Associate Agreement (BAA) included; digital forms (add-on). |
| Automate | From $500 per month | Everything in Communicate, plus patient call automation (Nia AI for voice & text); automatic message routing; customized automated workflows; EHR integration; early access to new features; premium support. |
| Develop (API) | Custom / Contact sales | Embed HIPAA-compliant texting into software: low-cost SMS, programmatic consent management, link tracking & custom domains, BYO LLM, BAA included, send images/files/attachments; see API docs. |
| Enterprise / Large groups | Custom / Contact sales | For organizations (e.g., >50 physicians) OhMD asks you to contact sales for custom pricing and terms. |
