Rhinogram
HIPAA compliant messaging software
Patient engagement software
Patient relationship management (PRM) software
Telemedicine software
Health care software
Patient experience software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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- Healthcare and life sciences
- Public sector and nonprofit organizations
- Information technology and software
What is Rhinogram
Rhinogram is a HIPAA-oriented patient communication platform that enables healthcare organizations to text with patients using a shared inbox and workflow tools. It is used by clinics and health systems to manage inbound/outbound SMS, coordinate staff responses, and document patient interactions. The product focuses on compliant messaging, team routing, and integrations to support operational use cases such as scheduling, reminders, and patient support.
Shared inbox for care teams
Rhinogram supports team-based texting so multiple staff members can manage patient conversations without relying on individual phones. This structure helps with coverage, handoffs, and consistent responses across locations or departments. It aligns with common healthcare front-desk and care-coordination workflows where several roles participate in the same thread.
Healthcare compliance features
The platform is positioned for HIPAA-aligned use, typically including controls such as access management, auditability, and business associate agreement (BAA) support. These capabilities reduce the need to adapt general-purpose messaging tools for regulated patient communications. For organizations that must keep PHI out of consumer texting apps, this provides a more appropriate channel.
Workflow and integration orientation
Rhinogram is designed around operational patient engagement use cases (e.g., scheduling, reminders, intake follow-ups) rather than generic chat. It commonly supports routing, templates, and automation to standardize high-volume communication. This makes it easier to embed texting into front-office processes compared with basic SMS tools.
Not a full telemedicine suite
Although it supports patient communication, Rhinogram is not typically positioned as an end-to-end virtual care platform with robust video visit, clinical documentation, and billing workflows. Organizations looking for comprehensive telemedicine capabilities may need additional systems. As a result, it often complements rather than replaces dedicated virtual care products.
Depends on EHR integration depth
Value in clinical settings often depends on how well messaging ties into the organization’s EHR/PM systems and identity/workflow model. If required integrations are limited, require custom work, or do not cover specific data objects, staff may need to duplicate work between systems. Integration scope can vary by vendor partnerships and customer environment.
SMS channel constraints remain
When relying on SMS, message length, deliverability, and patient device factors can limit what can be communicated compared with secure in-app messaging. Some use cases may require additional channels (email, voice, portal messaging) to meet patient preferences and documentation needs. Organizations may need multi-channel tooling alongside Rhinogram for broader patient experience programs.
