Adit
HIPAA compliant messaging software
Patient engagement software
Patient relationship management (PRM) software
Patient scheduling software
Chiropractic software
Dental practice management software
Optometry software
Health care software
Patient experience software
Specialty practice management software
Dental software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Adit
Adit is a patient engagement and practice growth platform used by healthcare practices to manage patient communications and front-office workflows. It supports online scheduling and appointment reminders, two-way texting, digital forms, reputation management, and payment-related workflows, typically for dental and other specialty practices. The product focuses on consolidating patient communication channels and automating routine outreach to reduce manual staff effort.
Unified patient communication workflows
Adit centralizes common patient touchpoints such as reminders, confirmations, and two-way texting in one system. This reduces reliance on separate messaging tools and helps front-desk teams manage conversations and follow-ups from a single workspace. It is designed for patient-facing communication patterns common in specialty practices.
Online scheduling and reminders
The platform includes online scheduling capabilities and automated appointment reminders/confirmations. These features support reducing no-shows and lowering inbound call volume by shifting routine scheduling tasks to self-service. Practices can use the same system to trigger outreach before and after visits.
Practice-focused engagement features
Adit includes patient experience features such as digital intake/forms and review/reputation workflows that are commonly used in dental and other outpatient settings. This combination supports a broader engagement use case than standalone secure messaging or generic team chat tools. It is positioned to fit front-office operations rather than internal-only communication.
Specialty practice fit varies
Although it targets multiple specialties, configuration needs and workflow depth can differ significantly across dental, optometry, and chiropractic practices. Some practices may still require a separate system of record for clinical documentation and billing, depending on their specialty and existing stack. Fit often depends on which workflows the practice expects Adit to own versus integrate with.
Integration dependency for full stack
For practices that already use a dedicated practice management/EHR system, Adit’s value depends on integration quality and available connectors. If key data (appointments, patient demographics, messaging status) does not sync reliably, staff may need to duplicate work across systems. Integration scope can also affect reporting and automation depth.
Not a general secure messaging suite
While it supports patient texting and engagement, it is not positioned as a broad, enterprise-grade secure communications platform for arbitrary HIPAA messaging use cases (e.g., complex encryption policy controls across email, chat, and file sharing). Organizations needing advanced security administration, archiving, or multi-channel secure communications may require additional tools. Its primary focus is patient engagement workflows rather than security tooling breadth.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Freemium | Not publicly listed (contact sales/schedule demo) | Official site and Terms describe a “Freemium” Adit App tier that includes: 1 phone number per location; unlimited Adit Voice minutes; unlimited 1:1 text messaging (subject to mass-text charges); 500 call-tracking minutes; 0–100 video minutes (varies by bundle); 5,000 emails per location (additional email fees may apply). Additional usage and overage charges apply (see notes). Source: Adit Terms & Usage Policy. |
| Tech & Analytics Bundle | Not publicly listed (contact sales/schedule demo) | Described on official site/Terms as a paid bundle that includes: unlimited VoIP minutes; unlimited one-to-one text messaging; unlimited emails (bundle dependent); 500 tracking minutes per location (overages charged); 2 phone numbers per location (additional numbers $2/mo); 100 video minutes free per location. Pricing not shown on pricing page — demo/contact required. Source: Adit Terms & Usage Policy. |
| Marketing Bundle | Not publicly listed (contact sales/schedule demo) | Described on official site/Terms as a paid marketing bundle that includes: unlimited VoIP minutes; unlimited one-to-one text messaging; unlimited emails; 500 tracking minutes per location; 5 phone numbers per location (additional numbers $2/mo); $0.01 per text for mass campaigns; 100 video minutes free per location. Marketing/SEO/ads services may have separate contracts. Source: Adit Terms & Usage Policy & Pricing page. |
| Enterprise / Custom | Custom pricing | Enterprise offerings available; official site directs larger customers to contact sales/Enterprise page for custom quotes and onboarding. Source: Adit Pricing page & Enterprise. |
Notes & explicit usage/overage charges (from official Adit Terms / Usage Policy / Help pages):
- Additional phone numbers (over subscription allotment): $2 per number per month. (Official Terms/Usage Policy.)
- Call tracking minutes (over subscription allotment): $0.03 per minute. (Official Terms/Usage Policy.)
- Video minutes (over subscription allotment): $0.03 per minute. (Official Terms/Usage Policy.)
- Additional emails: $1.00 per 1,000 additional emails (Terms/Usage Policy).
- Mass/bulk text messages: $0.01 per message plus applicable carrier surcharges (Usage Policy/Terms).
- Adit Pay (payment processing) fees (Adit Pay FAQ on official help site): 2.9% + $0.30 per online (card-not-present) transaction; 2.25% + $0.20 per in-person (card-present) transaction using terminal.
Pricing availability/notes: The public Pricing page (adit.com/pricing) does not list per-plan dollar prices or per-user/per-location subscription rates; the site requires scheduling a demo or contacting sales to receive specific pricing and offers. Promotional offers (e.g., “Free phones & VoIP for life” or demo gift-card promotions) are time-limited and shown on the official pricing page.
