hc1 Healthcare Platform
Patient case management software
Value-based performance management analytics software
Health care software
Patient experience software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if hc1 Healthcare Platform and its alternatives fit your requirements.
Contact the product provider
Free Trial unavailableFree version unavailable
Small
Medium
Large
-
What is hc1 Healthcare Platform
hc1 Healthcare Platform is a healthcare CRM and analytics platform used by laboratories, health systems, and other healthcare organizations to manage provider relationships, patient engagement workflows, and performance reporting. It centralizes customer and patient interaction data and supports segmentation, outreach, and referral/ordering insights. The platform is commonly used to improve service operations and monitor performance metrics tied to growth and value-based initiatives.
Healthcare CRM plus analytics
The product combines CRM-style account management with healthcare-specific analytics for providers, patients, and service lines. This supports workflows such as referral management, provider outreach, and service recovery alongside performance reporting. For organizations that otherwise use separate CRM and reporting tools, this can reduce handoffs between systems.
Workflow-driven outreach capabilities
hc1 supports segmentation and targeted outreach workflows that can be applied to patient engagement and provider communications. These capabilities help operational teams standardize follow-ups, service issue resolution, and relationship management. Compared with tools focused mainly on scheduling or messaging, hc1 is oriented toward operational workflows tied to performance outcomes.
Designed for lab and provider networks
The platform is positioned for use cases common in diagnostic labs and health networks, such as managing ordering-provider relationships and monitoring service levels. It supports organizing accounts and contacts in a way that aligns with healthcare delivery structures. This focus can be beneficial for organizations that need visibility across distributed provider networks.
Not a full EHR replacement
hc1 is not positioned as a complete electronic health record or practice management system. Organizations typically still require separate systems for clinical documentation, billing, and core scheduling. This can increase integration and data governance requirements to keep records consistent across platforms.
Integration effort varies by stack
Value depends on connecting data sources such as LIS, EHR/PM, contact center tools, and patient communication channels. Integration scope and data normalization can be significant, especially when source systems have inconsistent identifiers or limited interfaces. Implementation timelines and ongoing maintenance can therefore vary widely by organization.
Analytics requires data maturity
Performance management reporting is only as reliable as the underlying operational and clinical data feeding it. Organizations without established metric definitions, attribution rules, or consistent data capture may need additional governance work. Without that, dashboards and segmentation can produce results that are difficult to operationalize.
Plan & Pricing
Pricing model: Custom / Contact hc1 for a quote — no public, tiered pricing published on hc1.com.
Public pricing found on official site: None (no subscription tiers, per-user or per-seat prices, or pay-as-you-go SKUs published).
Notes from official site:
- hc1's Master Services and Subscription Agreement states that "Client shall pay hc1 the Subscription Fees for the Software Services as specified in each Order Form" and that "Subscription Fees on all subsequent Order Forms and for all Renewal Terms shall be set at then-current hc1 pricing." Subscription Fees are typically invoiced annually in advance. (See Master Services and Subscription Agreement).
- For hc1 Source IQ (supply chain offering) the site states a contingency-style model: "Skin in the Game — Guaranteed savings! No fees until we drive cost savings for you." (See Source IQ / Supply Chain pages).
- Multiple product pages (PrecisionDx, Performance Analytics, InterConnect, Test Utilization, etc.) and product calls-to-action direct visitors to "Request a demo" or "Speak to our team," indicating pricing is provided via sales/quote rather than published publicly.
Recommendation: Contact hc1 sales for an official quote; pricing appears to be contract/implementation-specific and/or outcome-contingent for some offerings.
Seller details
hc1
Indianapolis, Indiana, USA
2010
Private
https://www.hc1.com/
https://x.com/hc1com
https://www.linkedin.com/company/hc1/
