Relatient
HIPAA compliant messaging software
Patient engagement software
Patient intake software
Patient scheduling software
Health care software
Patient experience software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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Small
Medium
Large
- Healthcare and life sciences
- Banking and insurance
- Public sector and nonprofit organizations
What is Relatient
Relatient is a healthcare communications and patient engagement platform used by provider organizations to automate and manage patient outreach across channels such as voice, text, and email. It supports use cases including appointment reminders, confirmations, self-scheduling prompts, broadcast notifications, and two-way messaging workflows. The product is typically deployed by hospitals, health systems, and multi-site practices that need centralized controls, auditability, and integration with clinical and scheduling systems.
Multi-channel patient outreach
Relatient supports patient communications across multiple channels, commonly including SMS, voice calls, and email. This helps organizations match outreach methods to patient preferences and operational needs (e.g., reminders vs. urgent notifications). Compared with general-purpose team messaging tools, it is oriented around patient-facing workflows rather than internal chat.
Healthcare workflow automation
The platform is designed around common healthcare engagement workflows such as appointment reminders, confirmations, and follow-up messages. It can reduce manual calling by enabling automated campaigns and rules-based outreach. This focus differentiates it from generic messaging products that require more custom configuration to fit clinical operations.
Enterprise controls and reporting
Relatient is typically implemented with centralized administration, templating, and reporting suited to multi-department or multi-location organizations. These controls support standardization of patient communications and operational visibility into outreach performance. In regulated environments, this type of governance is often a requirement beyond basic texting functionality.
Integration dependency for value
Many core use cases (e.g., reminders, scheduling prompts, patient context) depend on integration with EHR/PM and scheduling systems. If integrations are limited or require services work, time-to-value can increase. Organizations should validate supported systems, data flows, and ownership of interface maintenance.
Not a full intake suite
While it supports engagement and messaging workflows, patient intake often requires dedicated capabilities such as digital forms, document capture, identity verification, and e-signature. If those features are not native or are limited, customers may need additional intake tooling. Buyers should confirm whether intake is handled end-to-end or via integrations/partners.
SMS constraints and consent
Texting-based engagement is constrained by carrier rules, deliverability variability, and patient consent requirements. Healthcare organizations must manage opt-in/opt-out, message content policies, and after-hours routing to avoid compliance and patient experience issues. These operational requirements can add process overhead beyond the software itself.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Custom / Contact sales | Not published on official site — contact sales for pricing | Dash® platform (Dash Schedule, Dash Intake, Dash Engage, Dash Chat, Dash Pay). Pricing and packaging are custom per organization; Relatient requires contacting sales or requesting a demo for quotes. See Relatient site for product modules and Request a Demo. |
