HotDoc
Patient engagement software
Health care software
Patient experience software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$162 (ex GST) per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Healthcare and life sciences
- Information technology and software
- Professional services (engineering, legal, consulting, etc.)
What is HotDoc
HotDoc is a patient engagement platform used by medical practices to manage online appointment bookings and patient communications. It supports use cases such as appointment discovery, scheduling, reminders, and practice-to-patient messaging, typically for primary care and specialist clinics. The product is commonly positioned as a front door for practices, with a consumer-facing booking experience and practice-facing tools to manage demand and patient flow.
Online booking and discovery
HotDoc provides a consumer-facing directory and booking workflow that lets patients find clinics and request or book appointments online. This can reduce inbound phone volume for routine scheduling and improve access for patients who prefer self-service. The discovery component differentiates it from tools that focus only on practice-owned scheduling widgets.
Patient messaging and reminders
The platform supports automated communications around appointments, such as confirmations and reminders. These workflows help practices standardize outreach and reduce missed appointments. Centralized messaging also supports a more consistent patient experience across providers in the same clinic.
Practice workflow support
HotDoc includes tools intended for front-desk and practice operations, such as managing appointment demand and patient flow. This helps practices coordinate scheduling activity across staff rather than relying solely on manual call handling. It is designed for day-to-day use in ambulatory clinic environments where throughput and access are key concerns.
Integration depth varies by PMS
Capabilities often depend on how deeply HotDoc integrates with a clinic’s practice management system and existing scheduling workflows. In some environments, clinics may need configuration workarounds or partial workflows if real-time availability sync is limited. This can affect staff workload and the consistency of the patient booking experience.
Geographic market concentration
HotDoc is most established in specific regions, which can limit suitability for organizations needing broad multi-country support. Practices outside its core markets may find fewer local integrations, partners, or patient adoption of the directory. This can reduce the value of the discovery and network effects compared with more globally deployed platforms.
Not a full patient experience suite
HotDoc focuses primarily on access and communications rather than covering the full range of patient experience functions. Organizations may still need separate systems for areas like payments, reputation management, contact-center analytics, or advanced digital intake depending on requirements. This can increase vendor count and integration overhead for larger groups.
Plan & Pricing
| Plan / Product | Price | Key features & notes |
|---|---|---|
| General Practice (Doctor rate) | $81 per doctor / month (ex GST) | Includes Online Bookings, Appointment Reminders, Automated Recalls, Results, Caller ID, Digital Forms, Mobile Check-In, Telehealth, Online Payments (processing fees apply), Reviews, Inform, Broadcast (see notes). Minimum monthly charge applies (see below). Source: HotDoc practices pricing page. |
| Allied Health (subscription rate) | $35 per allied health practitioner / month (ex GST) | Same platform features counted only for active practitioners; nurses, treatment rooms and admin are free. |
| Helix plan (GP customers on Helix) | $199 per month (ex GST) | Helix customers: single fixed price with unlimited practitioners (smaller feature set compared to other integrations). |
| Minimum monthly fee (GP practices) | Minimum $162 / month (ex GST) | HotDoc applies a minimum monthly fee for GP accounts (practices billed at least this amount even if fewer active practitioners). |
| Specialist Bookings (Specialist practices - Genie) | $125 per site / month (ex GST) + $35 per specialist / month (ex GST) | Specialist-specific product: online bookings + referral upload; available for practices using Genie. |
Usage-based / pay-as-you-go items (HotDoc Profile & allied-health specific): Pricing model: Usage-based (per-new-patient for some Profile plans) Free tier/trial: HotDoc Profile (basic listing) — Free (HotDoc Profile listed as Free on Allied Health page). Example costs: HotDoc Profile + Online Bookings (for certain Allied Health integrations) – $29.50 per new patient booking (as listed on the Allied Health page). Other transaction/usage charges: Payment processing fee for online payments: 1.75% + $0.30 per transaction (listed on GP pricing page). Broadcast SMS (if charged) examples: $0.04 per SMS (Broadcast SMS rate listed). Routine Requests: included in subscription to practices but a small platform fee is charged to patients per request (details in Routine Requests FAQ).
Seller details
HotDoc
Melbourne, VIC, Australia
2012
Private
https://www.hotdoc.com.au/
https://x.com/hotdocau
https://www.linkedin.com/company/hotdoc/
