Visual Matrix PMS
Hotel management software
Hotel revenue management systems (RMS)
Hospitality software
Hotel software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$378 per month
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What is Visual Matrix PMS
Visual Matrix PMS is a property management system (PMS) used by hotels to manage reservations, guest profiles, room assignments, rates, and front-desk operations. It is typically used by independent hotels and small-to-mid-sized groups that need a PMS with integrations to common hospitality systems. The product emphasizes operational workflows such as check-in/check-out, housekeeping status, and reporting, with connectivity to distribution and other hotel technology components depending on the deployment and integrations selected.
Core front-desk workflows
The system supports day-to-day PMS functions such as reservations management, room inventory control, guest folios, and check-in/check-out. These capabilities align with what hotels expect from a primary operational system of record. It is positioned for properties that want a single PMS interface to coordinate front desk and basic back-office tasks.
Integrations for hotel stack
Visual Matrix PMS is used in environments where connectivity to other hotel systems matters, such as distribution, payments, and other operational tools. This helps hotels avoid running key processes entirely outside the PMS. Integration availability and depth can vary by partner and property requirements, but the product is designed to sit within a broader hospitality technology ecosystem.
Operational reporting and controls
The product includes reporting features used for daily operations and management oversight (for example, occupancy and revenue-related operational reports). Hotels can use these reports to support shift handoffs and routine management review. This is particularly relevant for properties that need consistent operational visibility without adopting separate analytics tooling.
RMS capabilities may be limited
Although it may support rate management functions, a PMS typically does not provide the full forecasting, demand modeling, and automated pricing controls expected from a dedicated revenue management system. Hotels seeking advanced RMS features often require an additional specialized tool and integration. Buyers should validate whether the product’s revenue features meet their specific RMS definition and workflow needs.
Integration depth varies by partner
Hotels often depend on integrations for channel connectivity, payments, and guest-facing workflows, and the practical experience can differ by third-party partner. Some integrations may be available only through specific vendors, add-on modules, or implementation services. This can affect total cost, timeline, and the degree of automation achieved.
Implementation and change management
PMS deployments typically require configuration, data migration, staff training, and process changes across front desk and housekeeping. Properties with complex rate structures, multiple outlets, or custom workflows may need additional setup effort. Buyers should plan for onboarding time and confirm what is included in standard implementation versus paid services.
Plan & Pricing
Visual Matrix PMS (VM+) - Pricing (from official Visual Matrix pricing page)
| Plan (as shown on site) | Price | Key features & notes |
|---|---|---|
| "Starting at" (entry PMS tier shown on page) | $378 per month (Billed Annually) | Includes: 2 concurrent users; Reservation & Group Management; City Ledger & Direct Billing; Housekeeping; Maintenance & Preventative Maintenance; Rate & Discount Management; One-button paperless Night Audit; Credit Card Processing/EMV interface; Training videos & knowledge base; 24/7 online & email support. Price shown as "Starting at" and is room-count dependent (site has a rooms-based calculator). |
| VM CORE Plus (explicit on site) | $450 per month (Billed Annually) | All PMS features plus: Unlimited concurrent users; VM Revenue Management Live; VM MiniPOS; CRM & Accounting interfaces; 24/7 telephone support. |
| Interface/Integration-based estimate (as shown on site) | $506 per month (Billed Annually) | "Starting at" — price estimated based on actual interfaces. Site notes additional integrations/customizations (MOP, hardware interfaces, SSO, ProfitSword) may affect price. |
Visual Matrix MOP (Housekeeping/mobile operations) — listed on the same official pricing page (included here because the vendor lists it alongside PMS):
| Plan / Tier (as shown on site) | Price | Key features & notes |
|---|---|---|
| MOP (base) | $97 per month (Billed Annually) | Mobile housekeeping app features: automated task management, room/process inspections, deep cleans, panic button, room PM, time tracking. Price shown as "Starting at" and is room-count dependent. |
Additional notes from vendor site: Pay annually to save 10% (site shows a rooms-based price calculator). Several buttons on the pricing page say "Let's Talk" / "Contact us" for details and demo; certain items and final prices depend on number of rooms and specific integrations. The site also includes a note that if you are not an existing Visual Matrix customer, MOP can be integrated for an additional fee (appears on regional pages).
Seller details
Cendyn Group, LLC
Boca Raton, Florida, USA
1996
Private
https://www.cendyn.com/
https://x.com/cendyn
https://www.linkedin.com/company/cendyn/
