ReservationKey
Hotel reservations software
Hospitality software
Reservation software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$37 per month
Free Trial
Free version unavailable
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- Professional services (engineering, legal, consulting, etc.)
What is ReservationKey
ReservationKey is a cloud-based reservation and property management system designed for small lodging operators such as bed-and-breakfasts, inns, and small hotels. It supports online bookings via an embedded booking engine, guest and reservation management, and operational workflows such as housekeeping and reporting. The product is positioned for properties that want an all-in-one system without the implementation complexity typically associated with larger enterprise hotel platforms.
All-in-one lodging operations
ReservationKey combines a booking engine with core property management functions, reducing the need to stitch together multiple tools for day-to-day operations. It supports common front-desk workflows such as managing reservations, guest communications, and room availability. This scope aligns well with independent properties that prioritize operational simplicity over highly specialized modules.
Online booking engine included
The platform includes an online booking capability intended to be placed on a property’s website to capture direct reservations. This can centralize availability and pricing management in the same system used for operations. For smaller properties, having booking and PMS in one product can reduce double entry and availability mismatches.
Fit for small properties
ReservationKey is commonly used by small lodging businesses that need a straightforward system rather than a multi-property enterprise stack. The feature set focuses on typical independent-hotel needs (reservations, guest records, basic reporting, and operational task tracking). This can make it easier to adopt compared with platforms optimized for larger chains or complex distribution requirements.
Limited enterprise capabilities
ReservationKey is not typically positioned for large hotel groups that require advanced multi-property controls, complex role-based administration, or corporate-level reporting. Organizations with centralized revenue management, brand standards enforcement, or deep audit requirements may find gaps. As operational complexity grows, teams may need additional systems or a different platform.
Distribution depth may vary
Compared with platforms that emphasize extensive channel management and broad third-party marketplace connectivity, ReservationKey’s distribution ecosystem may be narrower depending on the integrations required. Properties that rely heavily on multiple OTAs, metasearch, or specialized channel tools should validate supported connections. Integration availability can materially affect automation and overbooking risk.
Integration ecosystem less broad
Independent properties often need integrations for payments, accounting, guest messaging, door locks, or revenue tools. ReservationKey may offer fewer prebuilt integrations than larger hospitality platforms with extensive partner marketplaces. Buyers should confirm API availability, supported vendors, and any additional costs for integration work.
Plan & Pricing
| Plan (units) | Price | Key features & notes |
|---|---|---|
| Up to 4 units | $37 per month | No per-user fees; monthly billing; includes full booking engine. |
| Up to 10 units | $44 per month | No per-user fees; monthly billing. |
| Up to 15 units | $52 per month | No per-user fees; monthly billing. |
| Up to 20 units | $59 per month | No per-user fees; monthly billing. |
| Up to 30 units | $71 per month | No per-user fees; monthly billing. |
| Up to 40 units | $83 per month | No per-user fees; monthly billing. |
| Up to 70 units | $135 per month | No per-user fees; monthly billing. |
| Up to 100 units | $174 per month | No per-user fees; monthly billing. |
| Up to 150 units | $247 per month | No per-user fees; monthly billing. |
| Up to 200 units | $323 per month | No per-user fees; monthly billing. |
| Up to 250 units | $400 per month | No per-user fees; monthly billing. |
| Up to 300 units | $468 per month | No per-user fees; monthly billing. |
| Up to 350 units | $536 per month | No per-user fees; monthly billing. |
| Up to 400 units | $615 per month | No per-user fees; monthly billing. |
| Up to 450 units | $690 per month | No per-user fees; monthly billing. |
| Up to 500 units | $758 per month | No per-user fees; monthly billing. |
| Up to 750 units | $869 per month | Listed in user guide. |
| Up to 1000 units | $984 per month | Listed in user guide. |
Additional official fees/notes:
- Channel Manager (Channex): $25/month (up to 20 units), $35/month (more than 20 units); Google Hotels connections: $10/month.
- Custom Theme: $99 one-time fee.
- Verified Email Address: $24/year (listed as $2/month equivalent).
- Monthly and yearly billing options available (site states no discount for yearly).
- 30-day free trial (no credit card required).
- No booking fees or commissions; no per-user fees; pay-as-you-go with ability to upgrade/downgrade/cancel any time.
