Zenchef
Restaurant reservations software
Hospitality software
Reservation software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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€129 per month
Free Trial unavailableFree version unavailable
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What is Zenchef
Zenchef is a restaurant reservations and guest management platform used to take online bookings, manage table plans, and reduce no-shows through confirmation workflows. It targets independent restaurants and small-to-mid-sized groups that want reservations embedded on their own website and managed by front-of-house teams. The product typically emphasizes direct booking channels and operational tools such as seating management, guest notes, and reporting. It also supports integrations commonly needed in restaurant operations (for example, POS and marketing tools), depending on market and plan.
Direct online booking tools
Zenchef supports online reservations that can be placed on a restaurant’s own website and booking widgets. This helps restaurants capture bookings through owned channels rather than relying only on third-party discovery marketplaces. It also provides configurable booking rules (for example, party size limits and pacing) to align reservations with service capacity.
Front-of-house table management
The platform includes tools for managing the floor plan, assigning tables, and tracking reservation status during service. Staff can record guest notes and preferences to support repeat visits and consistent service. These capabilities align with common requirements for reservation systems used in higher-volume services where pacing and seating efficiency matter.
No-show reduction features
Zenchef includes operational controls such as confirmation messages and reminder workflows to reduce missed reservations. Depending on configuration, it can support policies that require guest validation steps before a booking is finalized. These features help restaurants protect revenue during peak periods and improve forecast accuracy for staffing and purchasing.
Discovery marketplace dependence varies
Zenchef focuses on reservation management and direct booking, but it may not provide the same built-in diner discovery reach as platforms that operate large consumer marketplaces. Restaurants that rely heavily on third-party discovery may need additional channels to maintain lead flow. This can increase operational complexity when managing multiple sources of reservations.
Integration coverage can be uneven
Reservation platforms often differ in the breadth and depth of integrations across POS, CRM/email marketing, and analytics tools. Zenchef’s available integrations can vary by region and plan, and some connections may require third-party middleware. For multi-location operators with standardized tech stacks, integration gaps can create manual work or duplicated guest records.
Advanced enterprise needs may exceed scope
Large hospitality groups may require advanced capabilities such as complex access controls, centralized multi-brand reporting, and highly customized guest segmentation. Zenchef supports core reservation and service workflows, but some enterprise-grade requirements may require additional systems or custom processes. This can be a consideration for operators with many venues and strict governance needs.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Reserve | €129 per month (or €1,548 per year) | Online reservation widget, Google Reserve, visibility on Zenchef app, 24/7 phone call assist, review collection. |
| Manage | €169 per month (or €2,028 per year) | Everything in Reserve plus table management (seating plan), waitlist, Instagram/Facebook Reserve, publish reviews. |
| Grow | €249 per month (or €2,988 per year) | Everything in Manage plus lower payment fees at scale, email marketing campaigns, advanced guest/CRM tools, multi-venue management. |
Add-ons / Options (listed on vendor site):
- Website design tool: €29 per month (or €348 per year).
- Click & Collect: €19 per month (or €228 per year).
- Pay-at-Table: €19 per month (or €228 per year).
- Call AI (telephone answer & booking): Option €99 per month (limit: up to 500 min/month) — annual option shown as €1,188/yr.
- Group features / Multi-venue option: listed as Option €29 per month (or €348 per year).
- Marketing Suite / some CRM/marketing options listed as Option €29 (monthly/annual) in feature matrix.
Other vendor-stated fees / notes:
- Payment fees shown on site (examples): Credit card processing fees vary by plan (Reserve: 6% ; Manage: 4% ; Grow: 2%); other region-specific fees for Bancontact, iDEAL, AMEX and SMS costs are shown on the pricing page.
- The site offers a "Book a free demo" option, but does not present a permanently free tier or an explicit time-limited free trial on the public pricing pages.
(Contents below drawn only from Zenchef's official website pricing & product pages.)
Seller details
Zenchef
Paris, France
2011
Private
https://www.zenchef.com/
https://x.com/zenchef
https://www.linkedin.com/company/zenchef/
