Kennel Connection
Kennel software
Pet grooming software
Pet care software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$50 per month
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What is Kennel Connection
Kennel Connection is a desktop-based kennel management system used to run day-to-day operations for pet boarding facilities. It supports reservations, customer and pet records, billing, and operational workflows such as check-in/check-out and kennel assignments. The product is typically used by single-location kennels that prefer an on-premises application rather than a browser-based system. It is commonly deployed on Windows PCs and may be paired with optional add-ons for payments and communications depending on the edition.
On-premises desktop deployment
The software is designed to run locally on a facility’s computers, which can suit organizations that prefer keeping data on-site. This model can reduce dependence on continuous internet connectivity for core front-desk workflows. It also allows facilities to operate without adopting a fully cloud-based stack. For some teams, this aligns with internal IT or compliance preferences.
Boarding-focused operational workflows
Kennel Connection centers on boarding operations such as reservations, kennel/run management, and check-in/check-out. It maintains customer, pet, and vaccination-related records to support intake and daily care processes. These functions map closely to the needs of traditional kennels compared with more general pet-service schedulers. The focus can simplify setup for boarding-first businesses.
Mature feature set for kennels
The product has long-standing adoption in the kennel market and covers common administrative needs such as invoicing and reporting. It supports repeatable processes for frequent customers and multi-pet households. Facilities can standardize staff workflows around a consistent front-desk system. This can be beneficial for teams that value stability over frequent UI changes.
Integrations may be limited
Compared with platforms built around APIs and app marketplaces, desktop kennel systems often have fewer out-of-the-box integrations. Connecting to third-party marketing, accounting, or customer communication tools may require manual processes or vendor-specific modules. This can increase reliance on internal workarounds such as exports/imports. Buyers should validate integration requirements during evaluation.
Less cloud-native experience
As a desktop-first system, it may not provide the same level of anywhere-access, browser-based administration, or mobile-first workflows as cloud-native platforms. Remote access typically requires additional setup (for example, remote desktop or VPN) rather than a standard web login. This can add operational friction for owners who manage the business off-site. It may also complicate multi-location oversight compared with centralized cloud systems.
Modern client portal varies
Customer-facing features such as online booking, self-service portals, and automated messaging are not always as comprehensive in desktop-centric products. Some capabilities may depend on optional components or third-party services. This can affect the ability to shift routine requests (booking, updates, payments) from staff to customers. Organizations prioritizing digital self-service should confirm the exact modules included.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Standard | $89.00 per month | One Module; Core software features; Live phone support; Unlimited client/pet records; Optional unlimited 2‑Way SMS (add-on). |
| Pro | $109.00 per month | Up to 2 Modules; Remote (Live) Access; Client Portal (online reservations); Multi-location management; Optional 2‑Way SMS (add-on). |
| Platinum | $149.00 per month | Unlimited Modules; Remote (Live) Access; Client Portal; Multi-location management; Optional 2‑Way SMS. |
| KC Cloud | $149 per month | Cloud-hosted; Unlimited Modules; VIP onboarding & support; Pet Parent Portal; Online booking; Secure data storage. |
| Hello‑Groom | $69 per month | Grooming-specific module; VIP onboarding & support; Pet Parent Portal; Online booking; Secure data storage. |
| Hybrid | $149 per month | Online & offline access; Unlimited Modules; VIP onboarding & support; Pet Parent Portal; Online booking. |
| Desktop | $89+ per month | Offline access only; Multiple plans available (local DB); Multi‑station compatible; VIP onboarding & support. |
| 2‑Way SMS (add‑on) | $50 per month | Unlimited 2‑way SMS, picture messages, automated reminders, text‑to‑pay, review requests, after‑hours auto response. |
| VoIP (add‑on) | Contact for Pricing | Automated call routing, customizable greetings, surveys, ring groups, call forwarding; contact sales for pricing. |
| Corporate / Franchise | Contact for Pricing | Enterprise tier: consolidated reporting, unlimited modules, VIP onboarding & support; contact sales. |
| Support Plan (legacy KC7 users) | $349 per year | Yearly support subscription for legacy Desktop users (12‑month minimum). |
Seller details
Kennel Connection
