WaterSmart
Public works software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is WaterSmart
WaterSmart is a customer engagement and analytics platform for water utilities that focuses on water-use data, customer communications, and conservation program support. It is used by municipal and regional utilities to present usage insights to customers, manage outreach, and support demand-management initiatives. The product typically integrates with AMI/AMR meter data and utility billing/CRM systems to deliver near-real-time usage views and alerts. Compared with broader public works suites, it is more specialized in customer-facing water efficiency and usage analytics than in permitting, work orders, or asset management.
Customer usage analytics and insights
The platform is designed to translate interval or billing-cycle consumption data into customer-facing insights such as usage comparisons, trends, and high-use notifications. This supports utility call centers and conservation teams with a consistent view of customer usage context. It fits utilities that want a focused layer for customer engagement rather than a full public works operations suite. The specialization can reduce the need to customize general-purpose systems for conservation communications.
Integrates with metering and billing
WaterSmart commonly connects to AMI/AMR head-end or meter data management sources and to billing systems to align consumption with accounts and service addresses. These integrations enable automated communications and reporting based on measured usage rather than manual data preparation. For utilities, this can streamline recurring outreach such as usage reports and leak/high-consumption alerts. The integration-first approach is useful when the utility already runs separate systems for work management and finance.
Supports conservation program workflows
The product includes capabilities that utilities use to run and measure conservation and demand-management efforts, such as targeted messaging and program performance tracking. It helps segment customers and evaluate outcomes using consumption data over time. This is particularly relevant for utilities with regulatory or board reporting needs around water efficiency. It complements, rather than replaces, operational public works tools focused on assets and field work.
Not a full public works suite
WaterSmart is not primarily designed for core public works functions such as work orders, asset lifecycle management, permitting, or inspections. Organizations seeking a single system of record for public works operations typically need additional software for those functions. As a result, it is best positioned as an add-on to existing utility and municipal systems. Buyers should validate how responsibilities split across systems to avoid process gaps.
Value depends on data quality
The usefulness of analytics and alerts depends on the availability, granularity, and reliability of meter and account data. Utilities without AMI/AMR, or with inconsistent account-to-meter mapping, may see reduced accuracy in insights and targeting. Data governance and integration work can become a prerequisite for successful deployment. Ongoing data exceptions (e.g., estimated reads, meter exchanges) can require operational attention.
Integration effort varies by stack
Connecting to billing, CRM, meter data management, and GIS environments can require project effort that varies by vendor and utility architecture. Some utilities may need middleware, custom mappings, or security reviews to meet internal and regulatory requirements. This can extend timelines compared with adopting a self-contained module inside a broader municipal platform. Buyers should confirm supported connectors, APIs, and implementation responsibilities early.
Seller details
WaterSmart Software, Inc.
San Francisco, CA, USA
2009
Private
https://www.watersmart.com/
https://x.com/WaterSmart
https://www.linkedin.com/company/watersmart-software/
