Smith.ai AI Receptionist
AI voice assistants
AI person generator tools
AI avatar video generator tools
AI lip sync generator tools
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$95 per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Real estate and property management
- Professional services (engineering, legal, consulting, etc.)
- Construction
What is Smith.ai AI Receptionist
Smith.ai AI Receptionist is a virtual receptionist and call-handling service that answers inbound phone calls and web chats for small and mid-sized businesses. It supports use cases such as lead intake, appointment scheduling, call screening, and message taking, with options for live agents and automation. The product focuses on front-office communications workflows rather than operating as a full contact-center platform, and it emphasizes integrations with common business tools (for example, calendars and CRMs).
Live receptionist coverage options
The service includes human receptionist handling in addition to automated routing and intake. This can reduce missed calls during business hours and provide a consistent intake process when callers need clarification. For organizations that do not need a full contact-center stack, this approach can be simpler to deploy than larger call-center platforms. It also supports overflow handling when internal staff cannot answer.
Lead intake and qualification
Smith.ai is designed around capturing caller details, qualifying inquiries, and routing based on rules. It supports structured intake for common scenarios such as new client screening, sales inquiries, and service requests. This can improve data consistency compared with ad hoc note-taking by internal staff. The focus is on converting inbound demand into actionable records and follow-ups.
Integrations for workflow handoff
The product integrates with common scheduling, CRM, and collaboration tools to pass captured information into downstream systems. This reduces manual re-entry and helps teams respond faster to new leads or support requests. Integration-driven handoff is a practical differentiator versus basic answering services that only deliver messages. It also supports reporting and attribution when paired with connected systems.
Not an avatar video tool
Despite the provided category list, Smith.ai AI Receptionist is not primarily an AI person generator, avatar video generator, or lip-sync generator product. Buyers looking for synthetic video creation, talking-head avatars, or lip-synced content will not find those capabilities as a core feature set. The product centers on phone and chat reception workflows. Categorizing it as an avatar/lip-sync tool would likely create expectation mismatch.
Limited contact-center depth
Smith.ai is oriented to receptionist and intake workflows rather than enterprise contact-center operations. Organizations that require advanced omnichannel routing, workforce management, deep QA tooling, or complex IVR/call flows may outgrow it. Larger platforms in the space typically offer broader channel coverage and more granular administration. Smith.ai fits best when the goal is front-office coverage and qualification rather than full-scale customer service operations.
Dependence on vendor handling
Because call handling is performed by the service (including live receptionists), outcomes depend on configured scripts, training, and ongoing tuning. Changes to intake logic, compliance requirements, or brand voice may require coordination and periodic updates rather than purely self-serve edits. Some organizations prefer fully in-house control of call handling for sensitive workflows. This model can also introduce constraints around customization compared with building directly on a telephony platform.
Plan & Pricing
Month-to-month (Self-Service) AI Receptionist plans (billed monthly):
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | $95.00 / month (50 calls) — $1.90 per call | Self-service, commitment-free; overage $2.40/call; includes CRM integrations, lead qualification, call recording & transcription, dedicated phone number; backed by live agents on standby. |
| Basic | $270.00 / month (150 calls) — $1.80 per call | Self-service; overage $2.30/call; same core features as Starter; backed by live agents on standby. |
| Pro | $800.00 / month (500 calls) — $1.60 per call | Self-service; overage $2.10/call; same core features; backed by live agents on standby. |
| Enterprise | Custom pricing | Tailored pricing; as low as $1.00 per call; contact sales for custom plans. |
Annual (Done-for-you / Guided) AI Receptionist plans (billed annually):
| Plan (Volume) | Price (billed annually) | Price per call & notes |
|---|---|---|
| Low Volume | $500.00 / month (billed annually) | $1.50 per call; includes setup, customization, dedicated customer success manager, flexible call usage; no overages. |
| Medium Volume | $1,000.00 / month (billed annually) | $1.33 per call; guided setup and optimization; dedicated support. |
| High Volume | $2,000.00 / month (billed annually) | $1.20 per call; enterprise features and optimization. |
| Enterprise | Custom | Custom enterprise plans available; talk to sales. |
Other pricing notes (from official site):
- Live Agent add-on billed at $3.00 per call when used (flat rate).
- 30-day money-back guarantee for new clients (refund up to $1,000 for Starter, Basic, Pro, Custom plans within 30 days).
- 10% discount available for annual payments (site notes).
- Spam filtering: up to 10% of calls can be removed from billing; 20M+ known spammers are filtered automatically.
Seller details
Smith.ai
Los Altos, CA, USA
2015
Private
https://smith.ai/
https://x.com/smith_ai
https://www.linkedin.com/company/smith-ai/
