SureVoIP
Outbound call tracking software
Sales acceleration software
Inbound call tracking software
VoIP providers
Cloud PBX platforms software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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£5 per month
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What is SureVoIP
SureVoIP is a UK-based hosted VoIP and cloud telephony service that provides business calling, SIP trunks, and hosted PBX capabilities. It is used by small and mid-sized organizations that need inbound/outbound calling, number provisioning, and call routing without running on-premises phone systems. The offering typically combines telephony services with a web portal for configuration and reporting, and can be paired with desk phones or softphones. It is positioned more as a telecom/telephony provider than a full sales engagement platform, with telephony features that can support call tracking and basic analytics use cases.
Hosted PBX and SIP trunking
Provides core business telephony functions such as hosted PBX features, SIP trunking, and number management. This supports common requirements like IVR/auto-attendant, call routing, hunt groups, and voicemail. For organizations replacing legacy PBX systems, this consolidates calling services and administration under one provider.
UK numbering and telephony focus
Operates as a telephony provider with services oriented to UK business calling and number provisioning. This can simplify procurement for teams that want telecom service and PBX features from the same vendor. It also helps organizations that need local numbers and UK-centric support coverage.
Supports call tracking use cases
Telephony features such as call routing, call reporting, and number assignment can be used to support inbound and outbound call tracking scenarios. Teams can attribute calls to campaigns by using dedicated numbers and routing rules. This is useful for marketing and sales teams that need call volumes and outcomes alongside basic call logs.
Limited sales acceleration depth
Compared with dedicated sales acceleration tools, it is not primarily designed for pipeline management, sequencing, or revenue forecasting workflows. Users typically need a separate CRM and sales engagement layer for lead management and multi-channel outreach. As a result, it may not replace specialized sales acceleration platforms for larger sales teams.
Integrations may be narrower
Telephony providers often offer fewer native integrations than CRM-first platforms in the reference set. If a team requires deep CRM synchronization, conversation intelligence, or automated activity capture, integration capabilities should be validated case-by-case. Some integrations may require third-party connectors or custom work.
Analytics and intelligence are basic
Call reporting is generally oriented to telephony operations (volumes, durations, queues) rather than advanced revenue analytics. Features like deal-level attribution, coaching workflows, and AI-driven insights are typically outside the core scope. Organizations with complex reporting needs may need additional BI or revenue operations tooling.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Single User Account | £5 per month (ex VAT) | For sole traders/home workers; initial 3-month contract then moves to monthly.. cite |
| Hosted VoIP (Fully Managed) | £15 per month (ex VAT) | Fully-managed hosted business phone system; initial 3-month contract then monthly. Discounts/volume pricing for >20 users — contact sales.. cite |
Usage-based / Pay-as-you-go services and other charges
Pricing model: Pay-as-you-go (SIP trunking, per-minute call charges) and pre-purchased monthly bundles.
Outbound SIP trunk / Call charges (examples):
- Landlines: 1.25p per minute (ex VAT) (example outbound/SIP trunk rate). cite
- Mobiles: 7.00p per minute (ex VAT). cite
- Minimum call charge: 1.5p (ex VAT). cite
Call Bundles (monthly commitment discounts): (totals shown ex VAT)
- Mobile minutes: 100 = £6.65; 500 = £31.50; 1000 = £56.00; 5000 = £245.00; 10000 = £350.00. cite
- Landline minutes: 100 = £1.19; 500 = £5.63; 1000 = £10.00; 5000 = £43.75; 10000 = £62.50. cite
Telephone numbers / Rentals:
- UK geographic/non-geographic numbers: £48 per year (ex VAT) for a SureVoIP UK number. Contract initially 3 months then monthly (rental fee non-refundable). cite
- International numbers & SMS-to-email numbers: pricing varies by country; charged monthly + one-off setup fee — contact sales for quote. cite
Porting & admin fees (examples):
- Porting to SureVoIP: single line £20; up to 10 lines £100; non-geographic single number £65 (all ex VAT). cite
- Admin charges: out-of-hours support £210/hr; special configuration £125; domain rename £35; various one-off/admin fees listed. cite
(All prices shown above are stated on SureVoIP's official site and are excluding VAT.)
