Aware
Enterprise search software
Data governance tools
Digital governance software
Digital communications governance software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$9 per month
Free TrialFree version
Small
Medium
Large
- Energy and utilities
- Banking and insurance
- Professional services (engineering, legal, consulting, etc.)
What is Aware
Aware is a digital communications governance platform that captures, supervises, and analyzes employee communications across collaboration and messaging channels to support compliance, risk management, and investigations. It is used by compliance, legal, HR, and security teams to monitor policy violations, insider risk, and conduct issues, and to manage review workflows and case escalation. The product focuses on communications surveillance and governance rather than general-purpose enterprise search, with connectors and controls tailored to regulated environments.
Broad communications channel coverage
Aware is designed to ingest and supervise communications from common workplace collaboration and messaging tools, enabling centralized oversight. This reduces the need to export data from each system separately when responding to compliance reviews or investigations. The platform’s focus on communications sources differentiates it from general enterprise search products that prioritize knowledge discovery over supervision.
Compliance-oriented review workflows
The product supports governance workflows such as alerting, review queues, escalation, and case management for investigations. These capabilities align with how compliance and legal teams operate, including documentation of review actions. This emphasis is typically more developed in communications governance tools than in general search or knowledge management platforms.
Risk detection and supervision analytics
Aware applies analytics to identify potential policy, conduct, or regulatory risks within communications content. It helps teams prioritize review by surfacing higher-risk items rather than relying only on manual sampling. This can improve responsiveness for insider risk, harassment, and regulatory supervision use cases.
Not a general enterprise search tool
Although it indexes communications content, Aware’s primary design is supervision and governance rather than broad enterprise knowledge discovery. Organizations seeking unified search across documents, intranets, and business applications may require a separate enterprise search platform. This can add complexity if the goal is a single search experience for all employees.
Connector and retention dependencies
Coverage and fidelity depend on the availability and configuration of connectors, APIs, and retention settings in each source system. Changes in third-party platform APIs or customer retention policies can affect capture completeness and supervision outcomes. Implementations often require coordination across IT, security, and compliance to ensure end-to-end data capture.
Governance requires careful tuning
Alerting and detection typically require policy configuration, lexicon management, and ongoing tuning to balance false positives and false negatives. Teams may need dedicated operational effort to maintain rules, workflows, and reviewer training. Without governance maturity, organizations may struggle to operationalize the volume of alerts and reviews.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Snapshot | $9 per month | 150 Ask Aware; 400 Aware Explain; Unlimited summaries; 5 allowed towns; 1 country; Meeting alerts: email only; 14-day free trial stated on site. |
| Insight | $9 per month | 400 Ask Aware; 1,200 Aware Explain; Unlimited summaries; 10 allowed towns; 2 countries; Meeting alerts: email & WhatsApp; 14-day free trial. |
| Intelligence | $17 per month | 1,000 Ask Aware; 3,000 Aware Explain; Unlimited summaries; Unlimited towns; All 5 countries; Meeting alerts: email & WhatsApp; 14-day free trial. |
| Intelligence Pro (5 users) | $210 per month | 3,000/user Ask Aware; 5,000/user Aware Explain; Unlimited summaries; Unlimited towns; All 5 countries; Meeting alerts: email & WhatsApp; 14-day free trial. |
Additional official offerings (site):
- Aware Partner: $0 / month — free access for residents in partner cities; Ask Aware/Aware Explain depend on partner; Unlimited summaries; 3 allowed partner towns; meeting alerts: email.
- Government / City pricing: Official page states "Our Aware Platform starts at just $400/month for towns already publishing meeting videos." The site also shows a currency-specific table (USD) listing "Aware Platform under 5,000" at $417 and "Aware Capture under 5,000" at $750 (and other tiered amounts for larger populations).
- Aware Capture (tablet + app for recording meeting audio): listed on the site as $750 / month (annual billed values also shown in places).
- Enterprise / API / Analytics: Custom pricing — contact sales.
Notes on source and inconsistencies:
- All pricing above taken directly from the vendor pricing page as displayed for United States / USD.
- The site displays both a rounded statement of "$400/month" for Aware Platform and a separate USD table value of "$417" for the same "under 5,000" tier; similarly annual/monthly lines show mixed values in some places. I have reported both the clear stated starting price ($400/month) and the USD table values; where the site content appears inconsistent I have preserved both figures rather than guessing which is authoritative.
Seller details
Aware, Inc.
San Francisco, CA, USA
2006
Private
https://www.aware.com/
https://x.com/awarehq
https://www.linkedin.com/company/awarehq/
