MediRoutes
Transportation software
Non-emergency medical transportation (NEMT) software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$150 per month
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What is MediRoutes
MediRoutes is a cloud-based dispatch and operations platform for non-emergency medical transportation (NEMT) providers. It supports trip scheduling, routing/dispatch, driver workflows, and rider communications for recurring and on-demand medical trips. The product typically includes mobile apps for drivers and tools for managing trip status, manifests, and operational reporting. It is used by NEMT operators and brokers that need day-to-day control of trip execution and fleet utilization.
NEMT-focused dispatch workflows
MediRoutes is designed around common NEMT operational needs such as recurring trips, multi-stop runs, and time-window constraints. Dispatchers can manage trip lifecycle statuses and exceptions in a single operational view. This focus reduces the need to adapt general transportation or fleet tools to medical-transport-specific processes.
Driver mobile execution tools
The platform commonly provides a driver app for receiving assignments, navigating, and updating trip status in the field. Real-time status updates improve dispatcher visibility into late pickups, no-shows, and completed drop-offs. Mobile workflows can reduce reliance on phone calls and manual paperwork during daily operations.
Operational reporting and oversight
MediRoutes includes operational data capture (e.g., trip timestamps and status history) that supports performance monitoring. This can help providers analyze on-time performance, vehicle utilization, and driver productivity. Compared with generic routing or telematics-first systems, the reporting is oriented toward trip execution rather than only vehicle telemetry.
Limited fit outside NEMT
Organizations primarily running general freight, field service, or non-medical passenger transport may find the workflows too specialized. Features and terminology are oriented toward medical trip management rather than broader transportation management needs. Companies with mixed-mode operations may require additional systems or integrations.
Integration requirements vary
NEMT operations often depend on integrations with brokers, eligibility systems, EHR-adjacent workflows, or billing/claims tools. The availability and depth of APIs, prebuilt connectors, and partner integrations can be a deciding factor and may require implementation effort. Buyers should validate integration scope for their specific broker and back-office stack.
Telematics and safety depth
While MediRoutes supports dispatch and trip execution, advanced video-based safety, AI driver coaching, or deep vehicle diagnostics are typically handled by dedicated fleet telematics platforms. Providers with strict safety/compliance programs may need a separate telematics solution. This can add vendor complexity and additional per-vehicle costs.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Single Integration | $150 per month + $0.50 per managed trip | Check one broker integration, unlimited vehicles, full platform access, mobile app, driver insights, Notification Credit (+$150), 1:1 onboarding & support. See pricing page for details. |
| Unlimited Integrations (Most Popular) | $250 per month + $0.50 per managed trip | Unlimited broker integrations, unlimited vehicles, full platform access, mobile app, driver insights, Notification Credit (+$150), 1:1 onboarding & support. See pricing page for details. |
Additional usage-based charges (from official Support KB): notification/WMR per-segment pricing as listed by MediRoutes — Use without WMR: $0.05 per segment; Voice calls: $0.05 per call; Basic WMR link: $0.10 per segment; White-label WMR: $0.20 per segment (current pricing shown as of 5/1/2025 on MediRoutes support documentation).
