Amadeus Sales & Event Management
Catering software
Hospitality software
Hotel software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Amadeus Sales & Event Management
Amadeus Sales & Event Management is a hotel sales and event management application used to manage group business, meetings, and catering-related events. It supports workflows such as lead and inquiry handling, function space and room block management, and producing event documentation for internal teams. The product is typically used by hotel sales teams, event managers, and catering/banquet operations that need a system aligned to hotel operations and distribution.
Hotel-centric group sales workflows
The product focuses on hotel use cases such as group inquiries, room blocks, and function space management alongside event details. This aligns with how hotel sales and events teams coordinate between sales, catering/banquets, and front office operations. Compared with tools that are primarily built for standalone venues or caterers, it is oriented toward property-based hotel processes.
Event documentation and coordination
It supports producing operational documents used by banquet and event teams (for example, event orders and schedules) from the underlying booking data. This helps reduce rekeying between sales and operations and improves consistency of event details. It is designed to support multi-department coordination typical in hotels.
Integrates within Amadeus ecosystem
As part of the Amadeus hospitality portfolio, it is positioned to work with other Amadeus hotel systems and services. This can simplify vendor management for organizations standardizing on Amadeus for hospitality technology. It can also reduce integration effort compared with assembling multiple point solutions from different vendors.
Less suited to pure catering
Organizations focused primarily on off-premise catering may find hotel-oriented concepts (room blocks, property structures, function space models) less relevant. Some catering-first capabilities (such as detailed production workflows, delivery logistics, or commissary management) may require additional tools or customization. Fit depends on whether catering is hotel-banquet driven versus independent catering operations.
Implementation and configuration effort
Sales and event systems for hotels often require configuration of spaces, resources, menus/packages, document templates, and user roles. This can make initial rollout and process change management non-trivial, especially across multiple properties. Ongoing administration may be needed to keep templates and inventory structures aligned with operations.
Integration dependencies for full stack
To achieve end-to-end workflows, the product may rely on integrations with PMS, CRM, revenue systems, or accounting depending on the hotel’s architecture. If a property uses non-Amadeus core systems, integration scope and cost can increase. Data synchronization (accounts, rates, inventory, event details) can become a constraint without well-defined interfaces.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Public pricing | Not published / Contact sales | Official Amadeus Hospitality product pages for "Amadeus Sales & Event Management" (Delphi, Delphi Select, Central Sales) do not list public subscription tiers or prices. The site directs prospects to schedule a demo or contact sales for quotes; modules include Delphi (Advanced), Delphi Select (Standard), and Central Sales (Salesforce-based). |
Seller details
Amadeus IT Group, S.A.
Madrid, Spain
1987
Public
https://amadeus.com/
https://x.com/amadeusitgroup
https://www.linkedin.com/company/amadeus/
