AngelTrack
Emergency medical services software
Public safety software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$300 per month
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What is AngelTrack
AngelTrack is a cloud-based EMS operations platform used by ambulance and medical transport organizations to manage dispatch, scheduling, billing workflows, and patient care reporting. It supports day-to-day field operations such as unit status tracking, crew management, and trip documentation for emergency and non-emergency transports. The product emphasizes an integrated suite approach (CAD/dispatch + ePCR + billing/RCM-related workflows) rather than separate point systems.
Integrated EMS operations suite
AngelTrack combines dispatch/CAD-style workflows, ePCR documentation, scheduling, and billing-related processes in one system. This can reduce duplicate data entry between operational and clinical documentation steps. For agencies that prefer a single vendor for core EMS workflows, the suite model can simplify administration and user training.
Designed for transport workflows
The platform is built around ambulance and medical transport use cases, including unit/crew assignment, trip lifecycle management, and documentation tied to transports. This focus aligns well with providers that run both emergency response and scheduled/non-emergency transports. Operational features are oriented toward day-to-day fleet and crew utilization rather than only clinical charting.
Cloud-based deployment model
As a web-based system, AngelTrack can be deployed without on-premises infrastructure and accessed from multiple locations. This can help multi-site providers standardize processes across stations and billing offices. Cloud delivery also typically supports faster rollout of updates compared with locally installed public-safety systems.
Public-safety ecosystem depth varies
Compared with broader public-safety platforms, integrations and workflows for police/fire/911 center environments may be less comprehensive depending on the agency’s requirements. Organizations needing deep interoperability with multi-discipline public safety and justice systems may require additional integration work. Fit depends on whether the EMS provider operates within a larger consolidated public-safety technology stack.
Reporting and analytics may require effort
Agencies often need configurable reporting for compliance, QA/QI, and operational KPIs. If out-of-the-box reports do not match local protocols or state/national datasets, teams may need time to configure exports and custom reports. This can be a constraint for organizations with limited technical or analyst resources.
Implementation and change management
Moving dispatch, documentation, and billing workflows into a single platform can require significant process redesign. Data migration from legacy CAD/ePCR/billing tools can be complex, especially when historical records must be retained for compliance. Training demands can be higher when multiple departments (field, dispatch, billing) adopt the system at once.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Bronze | $778 per month (billed monthly) | Call volume up to 450; includes AngelTrack EMS core systems; month-to-month subscription; no required contract. |
| Bronze+ | $1,038 per month (billed monthly) | Call volume up to 600. |
| Silver | $1,558 per month (billed monthly) | Call volume up to 1500. |
| Silver+ | $2,078 per month (billed monthly) | Call volume up to 1800. |
| Gold | $2,988 per month (billed monthly) | Call volume up to 4000. |
| Enterprise | Custom pricing (contact sales) | Personalized/enterprise package; assigned AngelTrack Specialist; request a quote. |
| Volunteer / Startup (qualifying non-profit or volunteer agencies) | $300 per month (billed monthly) | Discounted rate for qualifying agencies; verification required. |
Note: AngelTrack states pricing is month-to-month (no required contracts), the EMS package is non-modular with core systems included, and AngelTrack does not charge ordinary implementation, hosting, or training fees (all from the vendor site).
