AT&T Field Management
Field service management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is AT&T Field Management
AT&T Field Management is a field service management solution used to coordinate mobile workforces, including dispatching, job tracking, and technician communications. It targets organizations that manage field technicians and need visibility into work orders, locations, and service activity. The product is typically positioned alongside AT&T connectivity and mobility services, with an emphasis on supporting distributed teams and mobile operations.
Telecom-backed mobility integration
The product aligns well with organizations already using AT&T wireless services and managed mobility offerings. This can simplify procurement and vendor management for connectivity, devices, and field operations tooling. It also supports use cases where reliable mobile access and communications are central to service delivery.
Core dispatch and job tracking
AT&T Field Management focuses on foundational field service needs such as assigning work, tracking job status, and monitoring field activity. These capabilities support day-to-day operational control for dispatchers and supervisors. For teams that need basic scheduling and visibility, this can cover common requirements without extensive customization.
Designed for distributed teams
The solution is oriented toward organizations with geographically dispersed technicians and supervisors. It supports workflows where managers need near-real-time awareness of technician progress and location context. This fits industries with high volumes of on-site service calls and mobile work execution.
Limited public product detail
Publicly available documentation and feature-level detail can be harder to find than for dedicated, widely documented field service platforms. This can increase evaluation effort for buyers who need to validate specific capabilities (e.g., complex scheduling rules, inventory, or contract entitlements). It may also make it harder to assess roadmap and integration options without direct vendor engagement.
May lack deep FSM breadth
Compared with specialized field service suites, the product may not provide the same depth across advanced modules such as parts and depot management, complex SLA/entitlement modeling, or highly configurable workflows. Organizations with mature service operations may need additional systems or custom development to cover end-to-end processes. Fit depends heavily on required complexity and scale.
Ecosystem and integrations vary
Integration breadth with third-party CRM/ERP, mapping, and workflow tools may be more limited or more services-led than platforms with large app marketplaces. Buyers may need to rely on APIs, middleware, or professional services for integrations. This can affect implementation timelines and total cost depending on the target architecture.
Plan & Pricing
No public tiered pricing found on AT&T's official website for "AT&T Field Management" (also referenced as AT&T Workforce Manager). Official materials located: the AT&T Business "Field management" category page (lists related products and some starting prices for other field products), the AT&T Workforce Manager End User License Agreement (which documents service levels), and AT&T service guide/library references to Workforce Manager. The EULA indicates service levels Standard, Enhanced, and Premium and an optional Intelligent Tracking add-on, but it does not publish prices or per-user/per-month rates. See notes & citations below.
Notes:
- Officially referenced service levels: Standard, Enhanced, Premium; optional "Intelligent Tracking" add-on. No prices listed on EULA or product pages.
- Related AT&T field tools (different products) show example starting prices on the Field management category page (e.g., AT&T Enhanced Push-to-Talk starting at $5/mo; AT&T Business Messaging starting at $3/user), but these are separate products, not AT&T Field Management/Workforce Manager.
Conclusion: No public pricing tiers or costs were found on AT&T's official website; customers are directed to contact AT&T sales/request info for pricing.
Seller details
AT&T Inc.
Dallas, Texas, US
1983
Public
https://www.att.com/
https://x.com/ATT
https://www.linkedin.com/company/at-t/
