Citybase - Euna Payments
Utilities customer information systems (CIS)
Utilities software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Citybase - Euna Payments
Citybase – Euna Payments is a government and utilities payment acceptance platform used to take and reconcile customer payments across digital and in-person channels. It supports use cases such as utility bill payment, fees, and other municipal receivables, with tools for payment processing, cashiering, and reporting. The product is typically deployed by public-sector finance and utility operations teams that need multiple payment channels and integrations into back-office systems. It is positioned more as a payments and receivables layer than as a full utility customer information system (CIS).
Multi-channel payment acceptance
Supports online, mobile, IVR/phone, kiosk, and in-person cashiering workflows for collecting payments. This helps agencies standardize payment experiences across channels while keeping consistent tender types and receipts. It fits environments where customers still rely on walk-in or kiosk payments alongside digital options.
Government-focused cashiering workflows
Includes functionality oriented to public-sector counters such as cashier sessions, drawers, receipts, reversals/voids, and end-of-day balancing. These capabilities reduce reliance on generic e-commerce tooling for front-counter collections. It aligns with operational needs in utilities and municipal finance offices.
Integration layer for receivables
Commonly used to connect payment channels to existing billing/ERP/CIS environments rather than replacing them. This can shorten time-to-value when an organization wants to modernize payments without a full billing system change. It also supports centralized reporting and reconciliation across channels.
Not a full CIS suite
The product’s core scope is payments and receivables, not end-to-end CIS functions such as meter-to-cash billing, service orders, customer lifecycle management, and complex utility rate structures. Organizations typically still need a separate CIS/billing platform as the system of record. This can increase overall solution complexity and vendor coordination.
Integration effort varies by CIS
Depth of integration depends on the existing CIS/ERP and the availability of APIs, file interfaces, and agency-specific business rules. Some deployments may require custom mapping for account validation, posting, reversals, and exception handling. This can extend implementation timelines compared with a single-vendor CIS that includes native payments.
Payments compliance and fees management
As with any payments platform, agencies must manage PCI scope, security controls, and policies for convenience fees/surcharging and refunds. Requirements can differ by jurisdiction and payment type, which may require configuration and legal/finance review. Ongoing monitoring of processor relationships and chargeback handling may also be needed.
Plan & Pricing
Pricing model: Custom / Pay-as-you-go (official site does not publish standard subscription tiers or fixed public pricing; agencies are asked to request a demo/quote).
Publicly stated transaction-cost examples (from vendor site):
- ACH / eCheck: typically $0.20 - $1.50 per transaction.
- Credit card: described as percentage-based fees plus a fixed amount per transaction (rates vary by card type and processing method).
Implementation / subscription fees: Not published on the official product pages; vendor directs agencies to request a demo and receive a quote.
Notes / features that affect cost:
- Euna Payments supports user-fee models (service fees and convenience fees) for in-person and online transactions and provides PayLink for remote payments.
- Kiosk cash payments: Euna states it does not charge customers transaction fees for cash payments (client-facing fee policy).
Seller details
Euna Solutions
Unsure
Private
https://eunasolutions.com/
https://x.com/eunasolutions
https://www.linkedin.com/company/eunasolutions/
