ClearFeed
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Free Trial
Free version unavailable
What is ClearFeed
Chat-native ticketing workflow
Integrations with ticketing tools
Triage and routing controls
Not a full ITSM suite
Depends on chat platform adoption
Integration scope varies by system
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | $24 per agent/month | 1–15 agents. Tickets from Slack channels; Private tickets in Slack; Email tickets (unlimited custom email addresses); Web chat; Two-way sync with ticketing & project-management tools; Triage channel; Browser inbox; Workload reports; Unlimited automations & custom fields; Single intake form; CSAT surveys; Business hours/OOO responses; Optional AI Pack add‑on (AI Pack starts at $20/month for 100 GPT requests). |
| Professional | $49 per agent/month | 1–15 agents. Everything in Starter, plus multiple custom forms; SLA configuration & reports; Advanced assignment rules; Approval/participant workflows; IT/HR tool integrations; Customer portal; ClearFeed knowledge base; HubSpot CRM sync; MS Teams shared channels; AI Pack included (includes 50 AI credits/agent; $2 per 10 credits thereafter). |
| Enterprise / Custom | Custom pricing (contact sales) | >15 agents. Tailored pricing, volume discounts, event API subscription, custom Slack app, SSO (SAML), sensitive data redaction, custom DPA & security review, custom MSA, bring-your-own-AI model, and enterprise SLA/security options. |
Usage-based (Pay-as-you-go) pricing (examples from official ClearFeed pricing pages):
Pricing model: Pay-as-you-go (Usage-based pricing is available for Helpdesk editions and Integrations edition; billing unit varies by edition — agents, channels or tickets). Free tier/trial: 14-day free trial (no credit card required). Helpdesk (usage-based) — Starter examples (Channels / Tickets → Monthly price): 10 channels / 100 tickets → $40 / month; 20 channels / 200 tickets → $80 / month; 30 channels / 300 tickets → $120 / month; 40 channels / 400 tickets → $160 / month; 50 channels / 500 tickets → $200 / month; up to higher slabs listed on the Helpdesk pricing page (prices increase with channel/ticket slab).
Integrations Edition (usage-based) — Starter examples (No. of tickets → Monthly price): 250 tickets → $49 / month; 500 tickets → $79 / month; 1,000 tickets → $109 / month; 2,500 tickets → $169 / month; 5,000 tickets → $299 / month; 10,000 tickets → $459 / month; 20,000 tickets → $759 / month; 25,000 tickets → $899 / month.
AI Agents (channel-based usage examples): Professional: 20 Slack channels → $50; 30 channels → $120; 40 → $160; 50 → $200; 60 → $230; 70 → $260; 80 → $290; 90 → $320; 100 → $350; up to 200 channels (prices listed up to $550/month for 200 channels). AI Pack / credits: Professional plans include AI credits (50 credits/agent for Helpdesk Professional) and additional credits billed at $2 per 10 credits beyond included allowances.
Discounts & billing notes (official): 15% discount for annual subscriptions (officially stated). Usage is billed in slabs (tickets counted and billed in slabs of 50 for some editions). Billing cycles are monthly; annual billing receives the 15% discount. AI Pack add‑ons and AI-credit overages are specified on the official pages.
(Information sourced only from ClearFeed's official pricing pages and documentation: and ClearFeed docs pages.)
