Computacenter Workplace and Mobile Services
Managed workplace services (MWS) software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Computacenter Workplace and Mobile Services
Computacenter Workplace and Mobile Services is a managed workplace services offering that provides end-user computing support across desktops, laptops, peripherals, and mobile devices. It is used by IT organizations to outsource or augment service desk, field services, device lifecycle management, and workplace operations for employees. The service typically combines people, processes, and tooling (including ITSM integration) to deliver standardized support and reporting across locations. It is most relevant for mid-market and enterprise environments seeking operational coverage and governance for end-user services.
End-to-end workplace coverage
The offering spans service desk, desksid/field support, and device lifecycle activities such as provisioning, break/fix, and refresh coordination. This breadth can reduce the number of separate vendors needed for end-user support. It also supports common enterprise scenarios such as multi-site operations and standardized workplace processes.
Enterprise-scale service delivery
Computacenter operates as a large IT services provider with established delivery models for workplace operations. This can be beneficial for organizations that require defined SLAs, governance, and consistent reporting across regions. It also fits environments that need coordinated support for large user populations and distributed endpoints.
Integration with ITSM processes
Workplace and Mobile Services commonly aligns to ITIL-style processes and integrates with customer ITSM environments for incident, request, and asset workflows. This helps centralize ticketing, escalation, and performance reporting. It can also support compliance and audit needs through documented processes and operational metrics.
Service-led, not a standalone tool
This product is primarily a managed service rather than a self-serve software platform. Organizations looking for a purely software-based workplace management product may find the model less suitable. Value depends on the contracted scope, delivery team, and operational maturity rather than features alone.
Outcomes vary by contract scope
Capabilities such as device lifecycle depth, mobile management responsibilities, and onsite coverage can differ significantly by engagement. As a result, comparing it to other offerings in the space requires careful review of what is included versus optional. Procurement and governance effort can be higher to ensure consistent service levels across sites.
Potential vendor lock-in risk
When a single provider manages service desk, field services, and device lifecycle, switching providers can require transition planning and knowledge transfer. Tooling, reporting formats, and operational processes may become tailored to the engagement. This can increase dependency unless the contract includes clear exit and data portability provisions.
Seller details
Computacenter plc
Hatfield, Hertfordshire, United Kingdom
1981
Public
https://www.computacenter.com
https://x.com/Computacenter
https://www.linkedin.com/company/computacenter/
