Dental Intelligence
Patient engagement software
Patient relationship management (PRM) software
Dental practice management software
Health care software
Patient experience software
Specialty practice management software
Dental software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Dental Intelligence and its alternatives fit your requirements.
Contact the product provider
Free Trial
Free version unavailable
Small
Medium
Large
- Healthcare and life sciences
- Information technology and software
- Banking and insurance
What is Dental Intelligence
Dental Intelligence is a dental patient engagement and practice performance platform used by dental practices and dental service organizations (DSOs). It combines patient communication workflows (e.g., reminders, confirmations, reactivation, reviews) with operational dashboards and analytics to help teams manage schedules and patient follow-up. The product typically connects to dental practice management systems to sync appointment and patient data and to automate outreach. It is used by front-desk, office managers, and leadership teams to monitor KPIs and standardize processes across one or multiple locations.
Dental-specific workflows and KPIs
The platform is designed around dental practice operations, including schedule utilization, reactivation, and treatment/recall-related follow-up. It provides role-oriented dashboards and scorecards that map to common dental KPIs used by single practices and multi-site groups. This dental focus can reduce configuration effort compared with more general patient engagement tools. It also supports operational visibility for managers who need to track performance across locations.
Automation for patient outreach
Dental Intelligence supports automated patient communications for reminders, confirmations, and reactivation campaigns. Automation can reduce manual calling and texting workload for front-desk teams and help standardize outreach processes. Centralized templates and workflow rules help maintain consistency across staff and sites. This is particularly relevant for practices that want to improve attendance and fill open chair time.
Integrates with PMS data
The product commonly integrates with dental practice management systems to pull appointment and patient information for reporting and messaging. This integration enables near-real-time operational dashboards and reduces duplicate data entry for outreach workflows. For multi-location organizations, consolidating data from multiple systems can support centralized reporting. The integration-centric approach aligns with how many dental practices operate with a PMS as the system of record.
Dependent on PMS integration quality
Capabilities and data freshness depend on the specific practice management system connection and how well it is configured. If the PMS integration is limited or experiences sync issues, reporting accuracy and automated outreach can be affected. Practices may need vendor support to troubleshoot mapping, permissions, or data normalization. This dependency can be a risk during PMS upgrades or migrations.
Not a full PMS replacement
Although it uses PMS data, Dental Intelligence is not typically the system used for core clinical charting, billing, or insurance claim processing. Practices still rely on their existing dental practice management system for those functions. Organizations looking for a single end-to-end system may need additional products alongside it. This can increase overall vendor management and integration complexity.
Cost and change management
The platform’s value depends on consistent staff adoption of workflows, templates, and follow-up processes. Practices may need time to train teams, tune automation rules, and align responsibilities across roles. For smaller offices, subscription costs and implementation effort may be harder to justify if only a subset of features is used. Multi-location rollouts can require governance to keep processes consistent.
Plan & Pricing
Subscription pricing: Not publicly listed on Dental Intelligence's official website; prospective customers are directed to request a demo / contact sales for pricing details (no published tiered prices found).
Usage-based / add-on pricing (official site disclosures):
- Payments processing: Flat rate 2.79% (effective July 1, 2023) for DI Payments / Engagement Payments.
- SMS (Engagement and full-bundle): Subscription includes 5,000 SMS segments/month; overage fee $0.04 per SMS segment over the limit. Option to purchase additional blocks of 2,500 SMS segments/month for $50 per block (pro-rated through the end of the current subscription term).
- Voicemail Drops (credit packages): $50 for 250 credits ($0.20/credit); $90 for 500 credits ($0.18/credit); $120 for 1,000 credits ($0.12/credit).
- Surcharging non-recertification fee (Payments): $49.95 monthly Non-Recertification Fee if required attestation is not recertified when applicable.
Notes: Several product pages and marketing pages describe modules (Analytics, Engagement, Insurance) as "Enterprise" and direct visitors to request a demo or sign up for a trial; no public per-user or per-clinic subscription prices were found on the official site.
Seller details
Dental Intelligence, Inc.
Pleasant Grove, Utah, USA
Private
https://www.dentalintel.com/
https://x.com/dentalintel
https://www.linkedin.com/company/dental-intelligence/
