Exela Digital Mailroom
Virtual mailbox software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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€9.99 per month
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What is Exela Digital Mailroom
Exela Digital Mailroom is a digital mailroom and inbound document processing service that receives physical mail, scans and indexes it, and routes it to users or downstream systems. It is used by organizations that want centralized handling of incoming mail and documents across multiple locations, often as part of broader accounts payable, correspondence, or case-management workflows. Compared with consumer-oriented virtual mailbox tools, it emphasizes enterprise operations such as high-volume processing, workflow integration, and governance controls. Deployment is typically delivered as a managed service with supporting software for access, search, and routing.
Enterprise-scale mail processing
The offering is designed for high-volume inbound mail and document intake rather than individual or small-business mail forwarding. It supports standardized intake, scanning, indexing, and distribution processes that can be applied across departments and locations. This can reduce reliance on local office mail handling and improve consistency for regulated or process-heavy teams.
Workflow and system integration
Digital Mailroom is positioned to route scanned mail and extracted data into business workflows, not just present images in a mailbox view. This is useful when mail items must trigger downstream actions such as ticketing, case creation, or invoice processing. Enterprise integration needs (for example, connecting to content repositories or line-of-business systems) are typically a core part of the implementation.
Governance and access controls
Enterprise digital mailroom deployments commonly require role-based access, auditability, and retention controls for sensitive correspondence. The product is oriented toward centralized operations where permissions and traceability matter. This can be a better fit than lightweight virtual mailbox tools when multiple teams share mail streams and need controlled distribution.
Not SMB self-serve oriented
Organizations looking for a simple, self-service virtual mailbox with quick online signup and minimal setup may find this approach heavier. The service is generally implemented as an enterprise program with defined processes and stakeholders. That can increase time-to-value compared with consumer-style virtual mailbox offerings.
Implementation and change management
Centralizing inbound mail typically requires process redesign, mail routing changes, and user training. Integrations, indexing rules, and exception handling often need configuration and ongoing governance. These factors can add project complexity and require internal ownership beyond basic mail scanning.
Pricing transparency varies
Enterprise digital mailroom services are often priced via custom quotes based on volume, locations, and service levels rather than published tiers. This can make early-stage comparison shopping harder versus products that list per-mailbox pricing. Budgeting may require a discovery phase to estimate scanning, storage, and workflow costs.
Plan & Pricing
US (USD)
| Plan | Price | Key features & notes |
|---|---|---|
| Standard | $29 per month (billed monthly) — $296 per year (billed annually, ~15% off) | 2 users; 100 scans/month (~50 pieces of mail); 30 days free physical mail storage; additional users $7/user/month; additional scans $0.20/image; mail forwarding $1/envelope + shipping; package forwarding $3/package; check deposits $3/check. |
| Professional | $59 per month — $602 per year (billed annually) | 5 users; 500 scans/month (~250 pieces); 30 days free physical mail storage; same add-ons as Standard. |
| DMR+ | $2,499 per month | AI-powered data capture, advanced extraction & export; contact sales for details. |
| Enterprise | Custom pricing | For high-volume / complex needs (plans starting at 10,000+ scans/month); contact sales. |
UK (GBP)
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | £10.99 per month | 1 mail user; 50 mail scans/month; includes one virtual address; 60 days digital storage; 30 days physical storage. |
| Starter | £19.99 per month | 2 mail users; 100 scans/month. |
| Professional | £44.99 per month | 5 mail users; 500 scans/month. |
| Business Tier 1 | £89.99 per month | 10 mail users; 1500 scans/month. |
| Business Tier 2 | £399.99 per month | 50 mail users; 7500 scans/month. |
| Business Tier 3 | £749.99 per month | 100 mail users; 15,000 scans/month. |
| Enterprise | Custom pricing | Contact sales for custom volumes. |
Common UK add-on fees: additional scans £0.35/each; additional virtual addresses £25/address/month; additional mail recipients £10/user/month; mail forwarding £0.75/envelope + shipping; package forwarding £2.50/package + shipping. (Storage: 60 days digital; 30 days physical.)
France / EUR (representative EU pricing)
| Plan | Price | Key features & notes |
|---|---|---|
| Basique | €9.99 per month | 1 user; 50 scans/month. |
| Starter | €18.99 per month | 2 users; 100 scans/month. |
| Professionnel | €39.99 per month | 5 users; 500 scans/month. |
| Business Niveau 1 | €69.99 per month | 10 users; 1500 scans/month. |
| Business Niveau 2 | €299.99 per month | 50 users; 7500 scans/month. |
| Business Niveau 3 | €499.99 per month | 100 users; 15,000 scans/month. |
| Entreprise | Custom pricing | Contact sales for custom volumes. |
Notes: All pricing above is taken from Exela/Digital Mailroom official regional pricing pages (US, UK, EU). Annual-billed prices reflect the vendor-stated ~15% discount where shown. Additional per-image and per-user add-on fees and forwarding/shipping fees are listed on the vendor pages.
Seller details
Exela Technologies, Inc.
Irving, Texas, USA
2017
Public
https://www.exelatech.com/
https://x.com/ExelaTech
https://www.linkedin.com/company/exela-technologies/
