HelloShift
Guest messaging software
Hospitality software
Hotel software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$50 per month
Free Trial
Free version unavailable
Small
Medium
Large
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What is HelloShift
HelloShift is a hospitality guest messaging and staff communication platform used by hotels and other lodging operators to manage guest conversations and internal coordination from a shared workspace. It supports handling guest requests across common channels (such as SMS and email) and routing tasks to the right team members. The product focuses on operational workflows like request tracking, team collaboration, and maintaining a record of guest interactions for service continuity.
Centralized guest conversation inbox
HelloShift consolidates guest communications into a single shared inbox so multiple staff members can view, respond, and hand off conversations. This reduces reliance on personal devices and minimizes missed messages during shift changes. A unified thread history helps teams maintain context when guests message multiple times or contact different departments.
Operational workflow and tasking
The platform supports converting guest messages into actionable work items and routing them to the appropriate team or individual. This aligns guest messaging with day-to-day hotel operations where requests often require follow-through by housekeeping, maintenance, or front desk. Tracking status and ownership helps managers monitor completion and reduce duplicated effort.
Designed for hotel teams
HelloShift is oriented around hospitality use cases such as shift-based collaboration, service recovery, and documenting guest interactions. This focus can make it easier to adopt than general-purpose messaging tools because it maps to common hotel roles and processes. It also supports consistent service delivery by keeping communication and outcomes visible to the team.
Integration depth varies by PMS
Hotels typically expect guest messaging tools to integrate tightly with property management systems and other hotel systems. The practical value of HelloShift can depend on which PMS and operational tools a property uses and what data can be synchronized. If integrations are limited for a specific stack, staff may need to duplicate work between systems.
Not a full hotel system
HelloShift addresses messaging and coordination rather than replacing core hotel platforms such as PMS, CRS, or revenue management. Properties looking for an all-in-one hotel operating system will still need multiple vendors. This can increase administrative overhead for procurement, training, and support.
Channel and automation scope unclear
Some products in this category provide broad channel coverage (e.g., multiple OTAs, web chat, social messaging) and advanced automation (e.g., AI triage, intent routing, upsell flows). Publicly available information may not clearly specify HelloShift’s full channel list, automation capabilities, or analytics depth. Buyers may need a detailed demo and written confirmation of supported channels and features before standardizing across properties.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | Starts at $50 /mo (minimum); $1.25 per room/month (annual) — $1.25–$1.75 per room/month depending on annual vs monthly billing | Includes Staff Collaboration. Add Housekeeping Management for $1.25 per room/month. Guest Messaging, Contactless Checkin, and AI Assistant are available as add-ons at $1.25 per room/month. $50/month minimum applies for properties up to 40 rooms. |
| Pro | Starts at $160 /mo (minimum); $4 per room/month (annual) — $4–$5.60 per room/month depending on annual vs monthly billing (page shows $4/room and struck $5) | Bundles AI Assistant, Guest Messaging, Contactless Checkin, Staff Collaboration, Preventive Maintenance, and Housekeeping Management. Offers ~20% bundle savings vs buying features separately. $160/month minimum. |
| Enterprise | Custom pricing (contact sales) | Everything in Pro plus custom integrations, API access, and custom development. Best for management companies or hotels with advanced needs. |
