hotel BookingCenter
Guest messaging software
Hospitality software
Hotel software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$50 per month
Free Trial
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What is hotel BookingCenter
hotel BookingCenter is a hotel reservation and booking platform used by lodging operators to manage online bookings and related guest reservation workflows. It typically supports a booking engine for a property website and tools to manage rates, availability, and reservations from a central interface. The product is primarily used by independent hotels, inns, and small-to-midsize lodging businesses that want to drive direct bookings and reduce manual reservation handling. Compared with guest-messaging-first tools in this space, its core focus is reservation capture and booking operations rather than omnichannel guest communications.
Direct booking engine focus
The product centers on enabling direct reservations through a property website, which aligns with common needs of independent lodging operators. This makes it a practical fit when the primary requirement is capturing bookings rather than deploying a full guest engagement suite. It can reduce reliance on manual inquiry-to-booking processes by standardizing how reservations are taken and confirmed. For teams prioritizing booking conversion and reservation accuracy, this focus can be a clear advantage.
Centralized reservation management
BookingCenter is positioned to consolidate reservation handling into a single workflow for staff. Centralizing reservation details helps reduce duplicate entry and improves consistency in how bookings are recorded and updated. This is useful for small teams where front desk staff handle multiple operational tasks. It also provides a foundation for integrating additional hospitality workflows if supported in the deployment.
Operational fit for smaller properties
The product is commonly associated with independent properties that need core hotel software capabilities without deploying multiple specialized systems. For smaller hotels and inns, a booking-centric system can be easier to adopt than platforms built around enterprise service operations. This can shorten implementation time when requirements are limited to booking and basic reservation administration. It also supports a straightforward operating model for properties with lean staffing.
Guest messaging may be limited
Because the product’s core purpose is booking and reservation management, guest messaging capabilities may not be as comprehensive as tools designed primarily for messaging. Advanced features such as rich automation, multi-channel inboxing, and deep service recovery workflows may require additional systems. Properties that prioritize pre-arrival and in-stay messaging at scale may find gaps. Evaluation should confirm supported channels (SMS, WhatsApp, email) and automation depth.
Integrations vary by environment
Hospitality deployments often depend on integrations with PMS, channel management, payment processing, and CRM tools. The breadth and maturity of these integrations can vary and may require configuration work or third-party connectors. If a property uses multiple specialized systems, integration limitations can create manual steps. Buyers should validate supported integrations and whether they are native, partner-built, or custom.
Not a full service-ops suite
Compared with platforms that emphasize hotel operations and service request management, a booking-first product may not cover task dispatching, housekeeping coordination, or incident tracking in depth. This can lead to additional tools for operations beyond reservations. For multi-department hotels seeking a single operational hub, functionality may be insufficient. A requirements review should confirm coverage for day-to-day service workflows beyond booking.
Plan & Pricing
| Plan / Item | Price | Key features & notes |
|---|---|---|
| MyPMS (Cloud-based) — Self-setup | $50 per month | Unlimited rooms; no setup fee; includes 24x7 support and all software upgrades; 10% discount available for annual purchase. |
| MyPMS (Concierge setup) | $1,200 one-time setup & training, then $50 per month | Concierge handles data import and staff training; guarantees deployment and training scheduled (often within 2 weeks). |
| Desktop PMS | Offered (free trials/packages); pricing varies by package | Desktop Pro available as downloadable trial (45-day free trial); Desktop packages available (e.g., Quick Start $995) — additional one-time/module fees apply. |
| Booking Engine (website / Facebook / API) | $50 per month OR 3% commission | Can be included with MyPMS/Desktop/Channel Manager; required for website booking functionality. |
| MyCard (payment gateway) | $300 one-time + $25 per month | PCI/EMV payment gateway integrated with MyPMS; optional if using existing merchant account. |
| GDS Enrollment | $250 one-time + $18 per month (+ booking fees) | Enrollment to GDS (Galileo, Sabre, Amadeus, etc.); OTA contract rates included with enrollment program. |
| TripAdvisor (TripConnect / Review Express) | $30 per month | Real-time availability and online bookings through TripConnect; automation of Review Express. |
| Yield Management / Packages / Owner Module / Call Accounting / POS / Multi-user licenses | Typically $300 one-time (some modules also have monthly fees) | Many interfaces/modules are one-time setup fees (commonly $300); Yield Management also has $30/month; Marketing Services Org is $15/month. |
| Marketing Services Organization (MSO) | $15 per month | Marketing analytics, Facebook booking app, Google Analytics integration. |
| Support (Desktop users) | $35 for 30 days OR $180 for 6 months | Optional paid support plans for Desktop PMS; MyPMS includes 24x7 support. |
Notes: Prices, one-time fees, and monthly fees are stated on BookingCenter's official pricing and modules pages. Some modules list "TBD" and require contacting BookingCenter for property-specific pricing.
