identifix
Automotive software
Auto shop management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$24.99 per month
Free Trial unavailableFree version unavailable
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What is identifix
Identifix is an automotive diagnostic information and repair support platform used by professional technicians and service advisors to troubleshoot vehicle issues and confirm repair procedures. It provides a searchable database of real-world fixes, technical service bulletins, wiring diagrams, and labor/parts guidance to support diagnosis and repair decisions. The product is commonly used in independent repair shops and dealership service departments as a diagnostic reference rather than a full shop management system.
Extensive diagnostic knowledge base
Identifix centers on a large library of confirmed fixes and diagnostic cases tied to specific symptoms, DTCs, and vehicle configurations. This can reduce time spent searching across multiple sources when diagnosing intermittent or uncommon issues. It is purpose-built for technician workflows rather than customer communication or retailing workflows.
Integrated OEM-style reference content
The platform aggregates technical service bulletins, wiring diagrams, and component information used during diagnosis and repair validation. This supports consistent repair documentation and helps technicians verify test steps and specifications. It is positioned as a technical reference layer that complements, rather than replaces, shop operations tools.
Workflow support for technicians
Identifix is designed for day-to-day diagnostic use, including searching by code/symptom and navigating related tests and known fixes. This aligns with service-bay needs where speed and accuracy matter more than marketing or customer messaging features. It fits organizations that prioritize repair accuracy and repeatability.
Not a full shop system
Identifix focuses on diagnostics and repair information, not end-to-end shop management. It typically does not replace core functions such as scheduling, estimates/invoicing, payments, inventory, or CRM. Organizations often need additional software to run front-office and customer engagement workflows.
Value depends on coverage
Usefulness can vary by vehicle make/model/year and by the availability of relevant confirmed fixes for a given symptom. Some edge cases may still require OEM portals, scan-tool guided diagnostics, or direct technical assistance. Teams should validate coverage for their most common vehicle parc before standardizing.
Integration varies by environment
Depending on the shop’s existing tools, integration with DMS/shop management, inspection tools, or parts procurement may be limited or require additional configuration. This can lead to context switching between systems for write-up, parts lookup, and repair documentation. Buyers should confirm available integrations and data flows for their specific stack.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Direct-Hit® DIY | $24.99 per month (monthly) | |
| --- | --- | |
| or $269.89 per year (annual, 10% off) | Access to professional repair information for a single vehicle (OEM manuals, wiring diagrams, DTCs, TSBs, parts & labor estimating). Purchase by selecting vehicle on Solera Store. | |
| Plan | Price | Key features & notes |
| --- | --- | --- |
| Direct-Hit® Pro (with Mobile) | $209 for the first 2 months, then $229 per month (monthly subscription) | Unlimited searches across all years/makes/models, mobile access, OEM repair procedures, confirmed fixes, wiring diagrams, TSBs. Available on Solera Store; option to bundle with Shop Manager. |
| Direct-Hit® Pro Academy (with Mobile) | $219 for the first 2 months, then $239 per month (monthly subscription) | Everything in Pro plus technician training video library (350+ modules, instructor-led courses), certifications preparation, mobile access. Available on Solera Store. |
Notes: Optional add-on (listed on Solera Store listing page): Virtual Tech add-on for $59/month (select product listing).
Products with no public list price on the official site: ShopCentral (Identifix’s shop management) — contact/Request a demo required; no list price displayed on identifix.com.
Seller details
Solera Holdings, LLC
Westlake, Texas, USA
1966
Private
https://www.solera.com/
https://x.com/solera_inc
https://www.linkedin.com/company/solera-inc/
