Infinitus Systems
AI voice assistants
- Features
- Ease of use
- Ease of management
- Quality of support
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What is Infinitus Systems
Infinitus Systems is an AI voice automation platform focused on handling phone-based workflows, particularly in healthcare. It is used by health plans, pharmacy benefit managers, pharmacies, and healthcare service organizations to automate outbound and inbound calls such as benefits verification, prior authorization follow-ups, and other administrative interactions. The product emphasizes voice AI that can navigate real-world call flows (including transfers and IVRs) and integrates with enterprise systems to capture structured outcomes from calls.
Healthcare-focused voice automation
The product is designed around common healthcare calling workflows such as eligibility checks, benefits verification, and prior authorization status calls. This focus can reduce the amount of customization required compared with general-purpose voice assistants. It also aligns with regulated operational environments where auditability and consistent call handling matter.
Handles complex phone workflows
Infinitus Systems is built for scenarios where calls involve IVR navigation, holds, transfers, and multi-step conversations. These are common failure points for simpler voice bots that assume short, scripted interactions. The platform’s orientation toward end-to-end call completion supports use cases where the goal is a verified outcome rather than just call deflection.
Integrations for structured outcomes
The platform is positioned to integrate with enterprise systems so call results can be captured as structured data for downstream processing. This supports operational reporting and workflow automation beyond the call itself. For teams that measure throughput and turnaround time, structured outcomes can be more useful than raw call recordings alone.
Narrower fit outside healthcare
The product’s strongest alignment is with healthcare administrative calling, which may limit applicability for general contact-center or sales-dialer use cases. Organizations outside healthcare may find fewer prebuilt workflows and domain-specific capabilities relevant to their needs. This can increase implementation effort compared with tools optimized for broader customer service scenarios.
Not a full contact center suite
Infinitus Systems is primarily a voice automation layer rather than an end-to-end contact center platform. Buyers may still need separate systems for agent routing, workforce management, omnichannel messaging, and broader telephony administration. This can add vendor and integration complexity for teams seeking a single consolidated platform.
Implementation and governance required
Automating regulated phone interactions typically requires careful configuration, testing, and ongoing monitoring to maintain accuracy and compliance. Changes in payer/provider phone trees and policies can require updates to automations. Teams should plan for operational ownership rather than treating deployment as a one-time setup.
Plan & Pricing
Pricing model: Multiple (subscription and usage-based) Public pricing details: Not publicly disclosed on the Infinitus official pricing page. The vendor requires contacting sales for quotes. Structure described on official site: Annual platform and license fees combined with usage (per task or per minute), and a subscription model. Discounted task rates are available for multi-year contracts and monthly minimums. Free tier/trial: No public evidence of a permanently free tier or a time-limited free trial on the official pricing page or FAQs. Notes: The Infinitus pricing page prominently shows a "Contact us" CTA and an FAQ explicitly stating pricing depends on product(s), volume, and customer needs; it advises to reach out to sales to learn more.
Seller details
Infinitus Systems, Inc.
San Francisco, CA, USA
2020
Private
https://infinitus.ai/
https://x.com/infinitus_ai
https://www.linkedin.com/company/infinitus-ai/
