InterAction+
Legal software
Legal CRM software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is InterAction+
InterAction+ is a legal CRM platform used by law firms and other professional services organizations to manage contacts, relationships, and business development activities. It centralizes client and prospect data, supports relationship intelligence and reporting, and helps teams coordinate outreach and marketing efforts. The product is commonly deployed in environments that require structured data governance, integration with Microsoft 365/Exchange, and firm-wide visibility into relationship networks.
Purpose-built for law firms
InterAction+ is designed around common law-firm CRM needs such as matter/client relationship tracking, attorney-to-contact relationship mapping, and firm-wide visibility into connections. It supports business development and marketing workflows that depend on accurate contact ownership and relationship context. This focus can reduce the amount of customization typically required when compared with general-purpose CRMs.
Strong contact data governance
The platform emphasizes centralized contact management, deduplication/standardization practices, and controlled updates to shared records. These capabilities help firms maintain a consistent “single source of truth” for contacts across offices and practice groups. Better data quality improves downstream reporting and targeting for campaigns and client outreach.
Integrations for relationship intelligence
InterAction+ commonly integrates with email and calendar systems to help capture interaction history and relationship signals. This supports relationship intelligence use cases such as identifying who knows a client, tracking touchpoints, and informing cross-selling efforts. Integration-centric design is particularly relevant in firms where activity data lives primarily in Microsoft 365/Exchange.
Not a CLM replacement
InterAction+ focuses on CRM and relationship management rather than end-to-end contract lifecycle management. Organizations that need clause libraries, automated contract generation, negotiation workflows, or AI-assisted contract review typically require separate tools. This can increase overall system complexity for legal teams looking for a single platform.
Implementation and admin overhead
Firm-wide CRM deployments often require data cleanup, governance decisions, and ongoing administration to keep records accurate and permissions aligned. InterAction+ can demand dedicated operational ownership for imports, deduplication rules, and integration monitoring. Smaller teams may find the required process maturity and resourcing challenging.
Adoption depends on user workflows
CRM value depends on consistent use by attorneys and business development staff, including correct contact attribution and activity capture. If integrations are not configured well or users do not follow agreed processes, reporting and relationship insights can become incomplete. Change management and training are typically necessary to achieve reliable outcomes.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Not publicly listed — Contact sales | Contact sales / Custom pricing | InterAction+ pricing is not published on the vendor site. LexisNexis describes customized, role-based licensing and per-seat subscriptions; prospective customers are asked to request a demo or contact sales for quotes. |
Seller details
LexisNexis (RELX Group plc) — PCLaw is a LexisNexis product
New York, NY, USA
1970
Subsidiary
https://www.lexisnexis.com/
https://x.com/LexisNexis
https://www.linkedin.com/company/lexisnexis/
