Kroll Ontrack
File recovery software
Backup software
Data recovery software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Kroll Ontrack
Kroll Ontrack is a data recovery and digital forensics offering that helps organizations and individuals recover data from failed, damaged, or corrupted storage media and systems. It is commonly used for incident response, litigation support, and recovery from hardware failure, logical corruption, ransomware, or accidental deletion. The offering includes professional recovery services and, in some cases, software-based recovery tools depending on the scenario and media type. It is positioned more as an expert-led recovery capability than as an always-on backup and restore platform.
Specialized recovery expertise
Kroll Ontrack is designed for complex recovery scenarios such as physically damaged drives, corrupted file systems, and failed RAID/NAS configurations. The service-led model provides access to specialists and lab processes that are not typically part of standard backup products. This can be valuable when no viable backup exists or when conventional restore workflows fail. It also supports evidentiary handling needs in some engagements, aligning with forensics-oriented use cases.
Broad media and system coverage
The offering targets recovery across common storage devices and environments, including HDD/SSD, removable media, and multi-disk arrays. This breadth is useful for organizations with heterogeneous infrastructure and legacy systems. It can address both logical issues (deleted files, formatting, corruption) and certain physical failure modes. Coverage is oriented toward recovery outcomes rather than ongoing data management.
Incident and legal use cases
Kroll Ontrack is frequently used in scenarios where chain-of-custody, documentation, and defensible processes matter (for example, investigations and disputes). The vendor’s broader risk and investigations business can complement recovery engagements when the event involves security or compliance concerns. This makes it a fit for IT, security, and legal stakeholders working together. It is less dependent on pre-installed agents than many backup platforms, since recovery can be performed post-incident.
Not a full backup platform
Kroll Ontrack is primarily a recovery solution, not an always-on backup, replication, or disaster recovery platform. It does not replace routine backup operations such as policy-based scheduling, immutable repositories, or automated restore testing. Organizations typically still need separate backup software for ongoing protection. Recovery services are most effective as a last-resort or supplemental capability.
Service engagement can add time
Because many cases require assessment, shipping media, and lab work, recovery timelines can be longer than self-service restores from modern backup systems. Turnaround depends on device condition, media type, and case complexity. This can be a constraint for workloads with strict RTO requirements. Planning for escalation paths and interim business continuity remains necessary.
Cost and predictability vary
Pricing and feasibility can vary by case, especially for physically damaged media or complex RAID/NAS failures. Outcomes may not be fully predictable until diagnostics are completed, and partial recovery is possible. This differs from backup products where restore success is largely determined by prior configuration and verification. Procurement may require case-by-case approvals rather than standardized licensing.
Seller details
Resolver Inc.
Toronto, Ontario, Canada
2000
Private
https://www.resolver.com/
https://x.com/resolverinc
https://www.linkedin.com/company/resolver-inc/
