Lifesize CxEngage
Call center infrastructure (CCI) software
Contact center software
Contact center workforce software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$71 (USD) per concurrent agent
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Banking and insurance
- Healthcare and life sciences
- Transportation and logistics
What is Lifesize CxEngage
Lifesize CxEngage is a cloud contact center platform used to manage inbound and outbound customer interactions across voice and digital channels. It targets customer service and support teams that need routing, agent desktop tools, reporting, and integrations with business systems. The product is positioned as a configurable contact center solution that can be deployed for multi-site or distributed agent teams and connected to existing telephony and CRM environments.
Omnichannel contact handling
CxEngage supports handling customer interactions beyond voice, enabling teams to manage multiple channels from a unified environment. This helps standardize routing and agent workflows across channels. It also reduces the need to operate separate tools for different interaction types.
Configurable routing and workflows
The platform provides configurable call flows and routing logic to match different queues, skills, and business rules. This supports common contact center patterns such as skills-based routing and priority handling. It is useful for organizations that need to adapt workflows without rebuilding their entire stack.
Integrations and API orientation
CxEngage is designed to integrate with external systems such as CRM and ticketing tools, supporting data-driven agent workflows. API-based integration helps organizations connect customer context to the agent experience. This is important in environments where the contact center is one component of a broader customer operations toolchain.
Unclear current product status
CxEngage has had limited recent market visibility compared with many widely deployed cloud contact center suites. Buyers may need to validate current roadmap, support model, and availability in their region. This can increase procurement and due-diligence effort for long-term deployments.
Workforce tools may be limited
While it supports core contact center operations, organizations with advanced workforce management needs (forecasting, scheduling optimization, adherence, and quality management depth) may require additional modules or third-party tools. This can add integration and licensing complexity. It may be less suitable for highly regulated or large-scale workforce programs without supplemental tooling.
Ecosystem breadth may vary
The breadth of prebuilt integrations, marketplace apps, and certified partners may be narrower than platforms with larger ecosystems. This can affect implementation speed when a required connector is not available out of the box. Teams may need more custom development to meet specific integration requirements.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Voice | $71 (USD) per concurrent agent | Voice/voicemail, IVR, basic voice capabilities; listed as "Per Concurrent Agent Price" on vendor page. |
| Essentials | $91 (USD) per concurrent agent | Adds broader capabilities beyond Voice (see vendor page for capability matrix). |
| Complete | $131 (USD) per concurrent agent | Includes additional omnichannel and analytics capabilities (see vendor page). |
| Ultimate | $161 (USD) per concurrent agent | Full feature set including all channels and APIs; listed as highest-tier on vendor page. |
Notes: Prices and plan names are taken directly from the vendor product page; the vendor lists these as "Per Concurrent Agent Price" but does not state a billing period on the page. Source: Enghouse Interactive product page for CxEngage.
Seller details
Lifesize, Inc.
Austin, Texas, USA
2003
Private
https://www.lifesize.com/
https://x.com/lifesize
https://www.linkedin.com/company/lifesize/
