livepro Knowledge Management
Work instructions software
Customer self-service software
Contact center knowledge base software
Knowledge management software
Call & contact center software
FAQ management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is livepro Knowledge Management
livepro Knowledge Management is a knowledge base platform designed to help contact center agents and customer-facing teams find and deliver consistent answers during service interactions. It supports guided workflows and structured knowledge articles to reduce reliance on tribal knowledge and improve response consistency across channels. The product is typically used in regulated or high-volume service environments where content governance, version control, and fast retrieval are important.
Agent-guided knowledge workflows
The platform supports guided decision trees and step-by-step scripts that help agents navigate complex scenarios during live interactions. This structure can reduce variability in how issues are handled across teams and shifts. It also helps newer agents follow approved processes without memorizing large volumes of content.
Governance and content control
livepro emphasizes controlled publishing processes, including review and approval workflows for knowledge updates. This approach supports auditability and reduces the risk of outdated or unapproved guidance being used in customer conversations. It is a practical fit for organizations that need clear ownership and change management for knowledge.
Designed for contact centers
The product is oriented around contact center usage patterns such as fast search, consistent phrasing, and reusable responses. It is commonly positioned for agent assist and operational knowledge rather than only static documentation. This focus can make it easier to operationalize knowledge in day-to-day service delivery compared with general-purpose documentation tools.
Implementation requires content effort
Organizations typically need to invest time to structure articles, decision trees, and metadata before the system delivers consistent results. Migrating from legacy knowledge sources can require content normalization and governance decisions. Without ongoing ownership, content can drift and reduce trust in the knowledge base.
Integration details vary by stack
Contact centers often require integrations with CRM, ticketing, telephony, and digital channels, and the depth of integration can differ by environment. Some use cases may require professional services or custom work to align workflows and embed knowledge in agent desktops. Buyers should validate specific connectors and supported authentication/SSO options for their stack.
Not a full CCaaS replacement
Despite being used in contact center environments, the product primarily addresses knowledge delivery rather than core routing, telephony, workforce management, or omnichannel queueing. Teams looking for an end-to-end call and contact center suite will likely need additional systems. This can increase vendor coordination and administration across tools.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Flex | Get a quote (no public pricing listed) | Perfect for small and growing contact centers. Standard workflow, AI-assisted search, standard reports, The Rocket answer bot, announcements. |
| Premium | Get a quote (no public pricing listed) | Ideal for medium to large contact centers (50+ agents). Includes everything in Flex plus customizable reports, customizable workflow, Single Sign-On, ongoing support by trained Knowledge Experts, fully customizable permissions. |
| Enterprise | Get a quote (no public pricing listed) | For large contact centers and multi-channel self-serve options. Includes everything in Premium plus APIs, integration to analytics packages, free out-of-the-box integrations, Single Sign-On. |
Notes: Pricing page displays plan names and feature differences but does not publish dollar amounts; all plans show "Get a quote" links on the official pricing page.
Seller details
livepro Pty Ltd
Melbourne, Australia (HQ)
Private
https://www.livepro.com/
https://x.com/livepro
https://www.linkedin.com/company/livepro/
