Matrix42 FastViewer
Remote desktop software
Remote support software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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€348.00 per concurrent session per year
Free Trial
Free version unavailable
Small
Medium
Large
- Public sector and nonprofit organizations
- Healthcare and life sciences
- Banking and insurance
What is Matrix42 FastViewer
Matrix42 FastViewer is a remote support tool used by IT service desks and support teams to access end-user devices for troubleshooting and assistance. It supports attended remote sessions and is commonly positioned for help desk workflows, including integration into IT service management processes. The product is associated with Matrix42’s broader endpoint and service management portfolio, which can make it a fit for organizations standardizing on that ecosystem.
Designed for help desk use
FastViewer focuses on interactive remote assistance scenarios such as diagnosing issues, guiding users, and performing fixes during a live session. This aligns well with internal IT and managed service support workflows where session control and user interaction are central. Compared with tools oriented primarily to unattended access, it is typically deployed as part of a support operation rather than as a general remote-work solution.
Ecosystem fit with Matrix42
The product is commonly used alongside Matrix42 service management and endpoint management capabilities, which can reduce tool sprawl for organizations already using Matrix42. This can simplify procurement, vendor management, and operational ownership compared with assembling separate point solutions. It also supports standardization of support processes within a single vendor portfolio.
Enterprise-oriented administration
Remote support deployments generally require centralized administration, policy control, and auditable operations, and FastViewer is positioned for that environment. This is relevant for regulated or security-conscious organizations that need consistent governance over remote sessions. It can be a better fit than lightweight ad-hoc remote tools when formal IT controls are required.
Less suited for remote work
FastViewer is primarily framed around support sessions rather than full-time remote desktop access for employees. Organizations looking for a remote desktop tool for daily productivity may find gaps in user-focused features such as persistent device access patterns and end-user self-service. In those cases, a dedicated remote access product may be a more direct match.
Feature depth varies by edition
Capabilities in remote support products often depend on licensing tiers and deployment choices, which can affect items like advanced reporting, integrations, or security controls. Buyers may need to validate which features are included in their specific FastViewer package and Matrix42 agreement. This can add evaluation effort compared with products that publish clearer, standalone packaging.
Smaller third-party ecosystem
Compared with the most widely adopted remote support platforms, FastViewer typically has fewer third-party integrations, community resources, and prebuilt automation examples available publicly. That can increase reliance on vendor documentation and professional services for complex rollouts. It may also limit flexibility for organizations that want extensive integrations beyond the Matrix42 stack.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Per concurrent session | €348.00 per concurrent session per year (plus 19% VAT as shown on Matrix42 Marketplace) | License metric: concurrent session; Subscription contract; Each license = 1 simultaneous session (supports up to 100 agents installed per session); Only the supporter requires a license; Sold via Matrix42 Marketplace or via quote request on Matrix42 website. |
Seller details
Matrix42 GmbH
Frankfurt am Main, Germany
1992
Private
https://www.matrix42.com/
https://x.com/matrix42
https://www.linkedin.com/company/matrix42/
