Medbridge Net Promoter® Score
Patient engagement software
Health care software
Patient experience software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Medbridge Net Promoter® Score and its alternatives fit your requirements.
$299 per user
Free Trial unavailableFree version unavailable
Small
Medium
Large
-
What is Medbridge Net Promoter® Score
Medbridge Net Promoter® Score is a patient feedback and experience measurement tool used by healthcare organizations to collect Net Promoter Score (NPS) responses and related patient sentiment. It supports post-visit surveying and reporting so clinics and therapy practices can monitor satisfaction trends and identify service issues. The product is positioned as part of Medbridge’s broader patient engagement and digital care ecosystem, which can be relevant for organizations already using Medbridge for patient communications and education.
Standardized NPS measurement
The product uses the widely adopted NPS framework, which makes it easier to benchmark performance over time within an organization. It provides a consistent way to capture patient loyalty signals and segment results by time period or location when configured. This standardization can simplify executive reporting compared with ad hoc satisfaction questions.
Designed for clinical workflows
The tool is oriented toward healthcare patient experience use cases rather than generic consumer review collection. It fits common post-appointment feedback workflows and can be used by front office and clinical leadership to monitor service quality. For organizations already using Medbridge, it can reduce the need to manage a separate vendor for basic experience measurement.
Actionable feedback reporting
NPS programs are most useful when teams can identify drivers behind promoter and detractor scores, and the product supports collecting feedback alongside the score. This can help prioritize operational fixes (e.g., scheduling, communication, wait times) and track whether changes move the metric. It also supports ongoing monitoring rather than one-time surveys.
NPS is a narrow lens
NPS captures a single loyalty-oriented metric and may not fully represent clinical experience, access, or outcomes. Many organizations require additional instruments (e.g., multi-question satisfaction surveys, service recovery workflows, or specialty-specific measures) to understand root causes. Teams may need complementary tools or custom survey design to cover broader patient experience requirements.
Limited public integration detail
Publicly available information is limited on out-of-the-box integrations for EHR/PM systems, contact center tools, or data warehouses specific to this NPS module. If deep integration is required (e.g., automated encounter-based triggers, identity matching, or closed-loop ticketing), implementation effort may increase. Buyers typically need to validate integration capabilities during procurement.
Not a full reputation suite
Patient experience measurement does not necessarily include capabilities often bundled in broader patient engagement or reputation platforms, such as multi-site review management, listings management, or advanced competitive benchmarking. Organizations seeking an all-in-one approach may need additional software for those functions. This can increase total cost and vendor management overhead.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Individual — Education / Premium / Student | $325 (12-month subscription, paid in full at sign-up) | Includes Educate (CE course library) and Care (HEP, patient education, patient portal / Medbridge Go). Site indicates 12-month subscriptions paid in full. NPS is a patient-engagement capability on the Medbridge platform, but the site does not explicitly state whether individual (single-seat) subscriptions can enable organization-level NPS analytics. cite |
| Pro (Organizations / "Pro plan") | Starting at $299 per user | Pro combines Educate + Care and organization management features (SSO, branded patient app, advanced patient engagement). Official support documentation states: “Pro plans are available to organizations starting at $299 per user.” The site does not specify the billing period in that statement; contact sales for details. NPS / patient-satisfaction tools are described as part of Medbridge’s patient-engagement capabilities. cite |
| Enterprise / Large Organizations (50+ seats) | Custom pricing — contact sales / request demo | Enterprise-level Patient Engagement (including patient-satisfaction reporting such as NPS, outcomes tracking, Pathways integration, and EMR integrations) is sold via demo / sales engagement; pricing is not published. Examples and success stories show NPS used at enterprise scale. cite |
Seller details
MedBridge, Inc.
Bellevue, WA, USA
2010
Private
https://www.medbridge.com/
https://x.com/MedBridge
https://www.linkedin.com/company/medbridge/
