MSP360 Connect
Remote desktop software
OT secure remote access software
System security software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if MSP360 Connect and its alternatives fit your requirements.
$89.99 per device per year
Free TrialFree version
Small
Medium
Large
- Retail and wholesale
- Real estate and property management
- Agriculture, fishing, and forestry
What is MSP360 Connect
MSP360 Connect is a remote access and remote support product used by IT teams and managed service providers to connect to Windows and macOS endpoints for troubleshooting and administration. It supports attended and unattended sessions, device grouping, and technician workflows oriented around managing multiple customer environments. The product is typically deployed as an agent on endpoints with a technician console for initiating sessions and managing access.
MSP-oriented remote access
The product is designed for MSP workflows such as managing many endpoints across multiple customers and organizing devices into groups. It supports unattended access for ongoing administration as well as attended sessions for help-desk use cases. This positioning aligns with common MSP requirements compared with general-purpose remote desktop tools.
Cross-platform endpoint support
MSP360 Connect supports remote connections to common desktop operating systems used in SMB environments, including Windows and macOS. This reduces the need to maintain separate tools for different endpoint types. It fits mixed-fleet environments where technicians need consistent access methods.
Centralized technician console
The product provides a centralized interface for technicians to initiate sessions and manage endpoint access. Centralized management helps standardize how remote sessions are launched and controlled across a team. This can simplify onboarding and day-to-day operations for service desks.
Limited OT-specific capabilities
Although it can be used for secure remote access scenarios, it is not purpose-built for industrial OT environments. Buyers needing OT features such as asset/zone modeling, protocol-aware controls, or deep session recording and approval workflows may require additional tooling. This can be a gap for regulated critical-infrastructure use cases.
Security depth varies by need
Remote access products often require careful configuration to meet strict security and compliance requirements. Organizations may need to validate capabilities such as granular role-based access, conditional access, and audit logging against internal policies. If advanced controls are required, the product may not fully replace dedicated security platforms.
Ecosystem integrations not broad
Compared with more widely adopted remote support platforms, integration breadth with ITSM, RMM, and identity providers may be narrower or require more manual setup. This can increase operational effort for teams that depend on automated ticketing, device sync, or SSO standardization. Integration requirements should be confirmed during evaluation.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 (permanently free) | 5 devices in address book, encrypted connections, multi-monitor support, text & voice chat, session recording (Windows only), unlimited concurrent sessions, 10 MB file-transfer limit. |
| Pro (Standalone) | $89.99 per device / year (billed annually) | Everything in Free plus 25 devices in address book, unattended access (Windows), increased file transfer limit (1 GB), unlimited concurrent sessions. Price listed as per device to connect from. |
| Managed (MSP360 Managed Connect) | Contact sales / Request a quote | Licensed per admin, centralized web console, unlimited endpoints, advanced unattended access, web-based remote access, mass deployment, reporting, remote printing. Pricing not published; "Request a Quote" / "Contact us" on official site. |
Seller details
MSP360
Austin, Texas, US
2011
Private
https://www.msp360.com/
https://x.com/msp360
https://www.linkedin.com/company/msp360/
